Introduction: 10 steps for successful journey-to-process analytics – bringing together the worlds of process analysis and design and customer experience
Unlock the key to successful process analytics with these ten essential steps. This article brings together process analysis and design with experience to help guide your journey towards success.
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Step 1: Can you solve the experience gap in your processes?
Discover practical solutions to bridge the experience gap in business processes, enhancing customer and employee experience. Learn to design processes with both parties in mind, leverage technology, and promote continuous improvement.
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Step 2: How to get your company in shape for journey-to-process analytics
Get your company in shape for a successful journey towards process analytics with these valuable insights. This blog post outlines practical steps to help you prepare for the journey ahead.
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Step 3: Understand your Decision Making Unit to align process and experience objectives
Learn how understanding the decision-making unit in your company can align process and experience objectives. This post provides valuable insights on identifying decision-makers, understanding their needs, and designing processes accordingly.
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Step 4: What’s in a successful journey? Leverage journey modeling to achieve process and experience excellence at scale
Unlock the key to process and experience excellence at scale with journey modeling. This blog post highlights how to leverage journey modeling for a successful journey towards your business objectives.
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Step 5: 5 reasons why process modeling is the operational backbone of your journey-to-process analytics initiatives
Discover the importance of process modeling for a successful journey towards process analytics. This blog post outlines five key reasons why process modeling is crucial as the operational backbone of your business.
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Step 6: Key lessons to identify and monitor your operational and experience metrics
Unlock the key to identifying and monitoring operational and experience metrics with these valuable lessons. This blog post highlights practical insights to help guide your business towards success.
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Step 7: Leverage journey modeling to operationalize the experiences
Explore the power of journey modeling to operationalize experiences and enhance business processes. This article offers practical insights on aligning experiences and processes, tracking progress, and driving continuous improvement.
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Step 8: Experience-driven process mining: a new perspective on traditional process mining to achieve process observability
Discover a new perspective on traditional process mining with experience-driven process mining. This blog post highlights how it can help achieve process observability and enhance business performance.
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Step 9: Journey to process analytics – Rollout of journey and process changes
Get valuable insights on the rollout of journey and process changes as part of your journey to process analytics. This blog post offers practical guidance for businesses looking to enhance their processes and experiences.
Step 10: Improve Process Governance and increase your customer, employee and supplier experience
Unlock the key to improved process governance and enhanced customer, employee, and supplier experience. This blog post offers practical insights on how to achieve both.
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What is Journey-to-Process Analytics?
Journey-to-process analytics is a process management practice and tool set that connects experience and business operations data and teams to help you understand, improve, and transform your customer and employee experience.
SAP Signavio journey-to-process analytics - Information Sheet
This information sheet covers quick facts about journey-to-process analytics - what it is, key facts and its benefits.