Frequently Asked Questions
What is SAP Mobile Experience?
SAP Mobile Experience offers powerful and ready-to-use mobile applications with a user-centric and consistent mobile experience for business professionals.
What is the difference between SAP’s Mobile Experience and Mobile Technologies from SAP?
SAP Mobile Experience utilizes SAP Mobile Technologies (for example, SAP Mobile Services and SAP BTP for iOS/Android) to build mobile applications for customers to deploy and use directly. SAP Mobile Technologies offers the customers a powerful mobile development tool to build their own mobile applications.
SAP Mobile Start
How can I purchase SAP Mobile start?
SAP Mobile Start can be downloaded for free from Apple App Store and Google Play. The usage of SAP Mobile Start is included in SAP Launchpad service license*. For RISE SAP S/4HANA customers, SAP Launchpad service & SAP Mobile Start are included for free in the following packages:
- RISE with SAP S/4HANA Cloud, private edition
- RISE with SAP S/4HANA Cloud
- RISE with SAP S/4HANA Cloud and experience management
*SAP Mobile Start is not supported in China and Russia at the moment.
Which operating systems are supported by SAP Mobile Start?
SAP Mobile Start supports both iOS (running on iOS14 or later) and Android devices. It can also be deployed via Mobile Device Management (MDM) and customer’s enterprise stores.
SAP Launchpad service is already available on my mobile, why should I use SAP Mobile Start?
SAP Mobile Start offers you a native mobile experience providing a central entry point for all your applications.
What are the technical prerequisites for customers to use SAP Mobile Start?
- SAP Mobile Start leverages the SAP Launchpad service which runs on SAP BTP, Cloud Foundry environment.
- SAP Task Centre is required for accessing Tasks on “To Do” screen on the app.
- Your iPhone or iPad must run on IOS 14 or later versions.
- Your Android device must run on Android 8 or later versions
Do I receive notifications from non-SAP applications via SAP Mobile Start?
No.For SAP UI5 applications deployed on SAP BTP Cloud Foundry and on SAP Mobile Start, it is possible to send notifications to SAP Launchpad service as documented here. The 3rd party application will have to comply with the expectations for the payload (for e.g. ACTIONS etc) as mentioned in the help document here.
How can I manage my workflow approvals with SAP Task Center in SAP Mobile Start?
SAP Task Center is integrated in SAP Mobile Start: users can access a dedicated “To Do” Tab, listing all the items that require their approvals. Workflow approval requests are organised by category so that users can easily find and prioritize the item they need to work on.
How can I use SAP Task Center on SAP Mobile Start?
SAP Mobile Start is the native mobile solution for SAP Task Center. You need to implement SAP Task Center Services (details here) AND SAP Mobile Start
Which workflows are supported by SAP Task Center in SAP Mobile Start?
SAP Mobile Start displays the tasks that are federated by SAP Task Center service, which enables the integration with the other SAP applications. New scenarios are frequently added, you might find the latest information here.
SAP Warehouse Operator
Who should use SAP Warehouse Operator mobile app?
What does the app SAP Warehouse Operator cost?
The app is free of cost for customers using Warehouse Management in SAP S/4HANA Cloud, public edition.
Which operating systems are supported by SAP Warehouse Operator?
SAP Warehouse Operator supports iOS (running on iOS 16 or later) devices.
Does the app replace RF scanners in the future?
The SAP Warehouse Operator app offers a modern way to access powerful features of Warehouse Management in SAP S/4HANA, public edition. The app currently is an alternative to RF, complements it but doesn’t replace it. With continued focus on the app, the plan is to expand its feature set by listening to customers and partners
SAP Direct Distribution
Who will use the mobile solution for SAP Direct Distribution?
How can I purchase SAP Direct Distribution mobile app?
Which operating systems are supported by SAP Direct Distribution?
SAP Service and Asset Manager
Who should use the SAP Service and Asset Manager mobile app?
What personas are supported SAP Service and Asset Manager?
What prerequisites are required to implement SAP Service and Asset Manager?
SAP Service and Asset Manager leverages the digital core and natively integrates with SAP Enterprise Asset Management, SAP S/4HANA Asset Management (on-prem and private cloud), and SAP Intelligent Asset Management solutions.
For full backend requirements: SAP Service and Asset Manager Installation Requirements