SAP Mobile Experience FAQ

Please find a list of most relevant questions about SAP Mobile Start here. You can ask additional questions in the community and tag them with "SAP Mobile Start."

Frequently Asked Questions

What is SAP Mobile Start?

  • SAP Mobile Start is a mobile application that serves as the native entry point to the SAP intelligent enterprise suite. The app offers a native launchpad to access different types of applications – Web apps, native mobile apps from SAP solutions (for e.g. SAP S/4HANA) or from applications developed by customers or partners.
  • Workflows tasks from SAP S/4HANA, SAP S/4HANA Cloud, SAP Fieldglass and SAP SuccessFactors can be viewed and actioned via integration with SAP Task Centre.
  • It leverages the latest features of iOS (e.g., notifications, widgets, Spotlight search) to provide a consumer-grade experience of SAP's business applications and content that is expected in today's consumerized IT landscape.

Why is SAP Mobile Start a strategic solution for customers and for SAP?

The pandemic has accelerated and amplified the digitalization of how people work. It is now more imperative than ever that employees now have access to the business applications and content they need; no matter where they are, no matter what time it is to do their work with joy and ease. This is what truly Intelligent Enterprises now need to adopt in a post-pandemic, highly flexible world. SAP Mobile Start is designed to exactly fit that need.

SAP believes that mobility is a key ingredient to meet these demands. We are doubling down on our mobile portfolio and developing new applications such as SAP Mobile Start to bring our end-to-end process integration and rich portfolio of mobile capabilities to help customers realize:

  • Work flexibility to support where, when, and how they want to work all their devices
  • Productivity gains through a frictionless user experience and exception-based management – focus people’s attention on what requires immediate action (notifications, business situations etc.)
  • Improved agility through context-aware discovery and navigation across all SAP apps and process outcomes without interruption

When is SAP Mobile Start launching?

  • The first version, for iOS devices (running on iOS14 or later) was launched on August 31st 2021 
  • An Android version is planned for first half of 2022

How can I purchase SAP Mobile start?

SAP Mobile Start is free to download from App store. SAP Launchpad service which is a pre-requisite for using SAP Mobile Start can be obtained in one of the following ways.

  • For RISE SAP S/4HANA customers, SAP Launchpad service & SAP Mobile Start are included for free in the following packages:
    1. RISE with SAP S/4HANA Cloud, private edition
    2. RISE with SAP S/4HANA Cloud
    3. RISE with SAP S/4HANA Cloud and experience management
  • For all other SAP customers, SAP Mobile Start is enabled through SAP Launchpad service
    1. Is SAP Mobile Start included in SAP Launchpad service license?

      Yes. SAP Mobile Start is included in SAP Launchpad service subscription.

      Does SAP Mobile Start run on iOS only?

      The iOS version was launched first on August 31st 2021, with the Android version planned for first half of 2022.

      Does SAP Mobile Start work with other SAP apps (like SAP Concur)?

      SAP Mobile Start provides a native and harmonized launch experience to the user. All applications that are relevant for mobile users (like SAP Concur and SAP SuccessFactors) can be launched via SAP Mobile Start.

      Where can I download SAP Mobile Start?

      • SAP Mobile Start can be downloaded from Apple Appstore and Google Play (planned for first half of 2022).
      • It can also be deployed via Mobile Device Management (MDM) and customer’s enterprise stores.

      SAP Launchpad service is already available on my mobile, why should I need SAP Mobile Start?

      • You can already access SAP Launchpad service thanks to a web browser on your mobile device and access web applications, web links and notifications.
      • SAP Mobile Start should be considered if you want to enjoy a truly mobile experience providing in one place all the applications, and business relevant information you need to do your job.

      What are the technical prerequisites for customers to use SAP Mobile Start?

      • SAP Mobile Start leverages the SAP Launchpad service which runs on SAP BTP, Cloud Foundry environment.
      • SAP Task Centre is required for accessing Tasks on “To Do” screen on the app.
      • Your iPhone or iPad must run on IOS 14 or later versions.

      In which languages is SAP Mobile Start available?

      SAP Mobile Start will support SAP´s main languages:

      • English (United States), German (Germany), Spanish (Spain), French (France), Russian (Russia), Chinese (Simplified), Japanese (Japan), Portuguese (Brazil)
      • plus Dutch

      Further languages could be evaluated based on demand.

      What content is available with SAP Mobile Start?

      SAP Mobile Start as such is an “empty shell”. The content is made available through SAP Launchpad service.

      SAP Launchpad service is released for SAP S/4HANA on-premise 1809, 1909, 2020 and SAP S/4HANA Cloud Edition 2108.

      SAP Fiori applications from these versions that are released for phone and tablet can be deployed on SAP Launchpad service and thereby used in SAP Mobile Start. Applications that are only released for desktop, will not be shown in SAP Mobile Start.

      You can also deploy

        • native or web-responsive (e.g. SAP UI5) apps from SAP solutions like SAP Concur, SAP SuccessFactors etc. or from non-SAP solutions
        • RSS feed-based news
        • your own native or web-responsive apps

          How is the content made available in SAP Mobile Start?

          • SAP Mobile Start shows the content that is defined in an SAP Launchpad service site. Each site has a QR code. On your desktop, open SAP Launchpad service site in a web browser. Open the settings menu (at the top right). Then you’ll see on the left menu “SAP Mobile Start Application”. The QR code that you need is in the “Register” section (Toggle button “Install | Register”)
          • When SAP Mobile Start is opened the very first time, you will be asked to scan a QR code. By scanning the above QR code, the site content will be downloaded to SAP Mobile Start

          Is there a way to disable SAP Mobile Start from SAP Launchpad service?

          • SAP Mobile Start is by default turned on in SAP Launchpad service.
          • In case you don’t want to use SAP Mobile Start, IT admin can turn it off in the Admin cockpit.

          Can notifications from non-SAP applications received using SAP Mobile Start?

          • For 3rd party native applications, we do not foresee a use case for receiving notifications via SAP Mobile Start and have not included that in our design. These notifications should be directly processed by the respective native app and iOS.
          • For SAP UI5 applications deployed on SAP BTP Cloud Foundry and deployed on SAP Mobile Start, it is possible to send notifications to SAP Launchpad service as documented here. The 3rd party application will have to comply with the expectations for the payload (for e.g. ACTIONS etc) as mentioned in the help document here.

          Where can I find the administration guide?

          You can refer to the administration guide on the help portal, and also check all the implementation steps outlined in this blog post.