SAP Digital Manufacturing FAQ

Review Frequently asked questions and answers as it pertains to administrative, integration, technical, functional, and industry usage of the Digital Manufacturing Cloud for Execution.

Cloud Operations

Is SAP Digital Manufacturing Cloud a public and/or private cloud solution?

As of 2108, DMC is deployed to public cloud.  

What settings should be checked for 401 unauthorized errors when testing all APIs fail?

Please review this link in the help.   You can find the clientid, clientsecret and token service url in the service key of service instance by choosing Instances and Subscriptions → Select an instance → Service Keys. See "Create service key" section in Prepare for API Integration for more information.

The services can have updates upon new releases. If you come across errors when calling the services, you have to re-create the service key and destination.

How can the DMC User logon information be configured to use Customer/Partner Identity Provider systems?

Customer Identity Provider information is configured in Business Technology Platform (BTP) to establish a linkage for authentication.

SAP BTP supports identity federation, a concept of linking and reusing digital identities of a user base across loosely coupled systems. Identity federation frees applications on SAP BTP from the need to obtain and store the credentials of users to authenticate them. Instead, the application user base is reused from identity providers, which support the administration of digital user identities, authentication, and authorizations in a centralized and decoupled manner. To enable communication between SAP BTP and identity providers, you must cross-configure the communication endpoints of the involved systems, establishing a trust relationship between them.

Configuring Corporate Identity Providers in SAP Cloud Identity Services

How can I verify my current DMC license usage?

Customers can access current license and license usage in theSAP for Me application.

This video describes how to verify license information for specific applications:

How to check SAP DMC usage and add licenses in SAP for Me?

What are the data encryption strategies for SAP DMC related databases and cache?

  • For Data and Log Volume Encryption see HANA Security Guide here.
  • For Data Encryption Strategy for Redis on BTP, here.
  • For Data Encryption Strategy for Mongo on BTP, here.

Where can the Datacenter Regions and API Endpoints Available for the Cloud Foundry Environment?

For the Business Technology Platform, details about API Endpoints for Cloud Foundry may be found here.

Where can the Administration Guide for DMC be found?

The Administration Guides for SAP Digital Manufacturing Cloud have been deprecated. Here is a link for more details.

Where can the Operations Guide for DMC be found?

The DMC Operations Guide can be found here.

Where can the Security Guide for DMC be found?

The DMC Security Guide may be found here.

As a customer or partner, how do I gain visibility to the roadmap of supported data centers for SAP Digital Manufacturing Cloud?

SAP does not currently publish a roadmap of SAP Digital Manufacturing Cloud supported data centers. However, the list of currently supported data centers is published in the Supported Data Centers page of the SAP Digital Manufacturing Cloud Operations Guide.

What is the database backup frequency for SAP Digital Manufacturing Cloud as it may pertain to a hardware failure?

For our HANA databases we provide an SLA that comprises full backups every day and log backups every 15 minutes. So the Recovery Point Objective is usually 0 or 15 minutes if a redo log disk is broken. The retention period of backups is 14 days with at least 3 full backups.

What is the planned downtime for the major upgrade releases for DMC?

Upgrade windows with their respective downtimes may be found at the Maintenance Windows and Major Upgrade Windows for SAP Cloud Services Support Page. Search for “Digital Manufacturing” in the Search field from this page to identify maintenance start times and expected duration for the respective maintenance and major upgrade windows by region.

Are tools available to migrate configuration data from test to production environments?

As of version 2111, there are no customer self-service tools available to migrate data between environments. However, if configuration data migration is required, please reach out to the SAP Value Prototyping team via your SAP Sales team. Customer-specific options may be explored.

As a customer or partner, how do I gain visibility to the roadmap of supported data centers for SAP Digital Manufacturing Cloud?

SAP does not currently publish a roadmap of SAP Digital Manufacturing Cloud supported data centers.  However, the list of currently supported data centers is published in the Supported Data Centers page of the SAP Digital Manufacturing Cloud Operations Guide.

Where can the SLA be found?

Refer the Service Level Agreement for SAP Cloud Services in the SAP Trust Center.

What is the DMC onboarding process?

Please refer to DMC Operations Guide for Onboarding information.

What is the database backup frequency for SAP Digital Manufacturing Cloud as it may pertain to a hardware failure?

For our HANA databases we provide an SLA that comprises full backups every day and log backups every 15 minutes. So the Recovery Point Objective is usually 0 or 15 minutes if a redo log disk is broken.  The retention period of backups is 14 days with at least 3 full backups.

Are tools available to migrate configuration data from test to production environments?

As of version 2111, there are no customer self-service tools available to migrate data between environments. However, if configuration data migration is required, please reach out to the SAP Value Prototyping team via your SAP Sales team. Customer-specific options may be explored.

How is Customer Data Classified?

All customer data is classified as “confidential” per the SAP Global Information Classification and Handling Standard. Please refer SAP Cloud_Security_Framework.pdf section 3.1.1.

Which version of Transport Layer Security (TLS) connectivity is supported?

For security reasons, SAP Cloud Platform does not support TLS1.1 and older. Refer to the SAP Help Portal.

What communication happens in the event of unplanned downtime?

In the event of an unplanned downtime, we send the customer a communication through the CSNS tool.

What is the planned downtime for the regular maintenance activities? Is there a way to reduce the planned downtime?

Currently, The planned weekly maintenance downtime currently in contract is 3 hours each week. In reality, This time slot is not always used for system downtime and it is used only on need basis.
Majority of the Hotfixes are already delivered to the in Zero Down Time. Since 1905, DMC is publishing the hotfix release notes.
Please refer to the SLA SAP Solutions are defined in the SAP cloud service agreement as per the agreed SLA.

Where can the customers explore about the new releases before they can actually use it in production?

Customers would get test tenant and production tenant as per the resource sizing mentioned in the SAP Note 2662178.
We recommend customers to use test tenant system to explore the new functionality and also verify the existing critical scenarios.

What is the DMC onboarding process?

Please refer to the guide here

What data centers support SAP Digital Manufacturing Cloud?

The data center list may be found in the Supported Data Centers help page.

What is the SAP Release Strategy for SAP Digital Manufacturing Cloud?

As of 2021, SAP Digital Manufacturing cloud is on a quarterly release schedule.

The SAP Cloud Availability Center identifies the Maintenance and Upgrade Windows.  Search for SAP Digital Manufacturing Cloud at this link.


How are specific SAP Digital Manufacturing Cloud updates communicated to its user community?

SAP has launched the Cloud System Notification Subscriptions (CSNS) application, which allows you to add, customize, and manage subscriptions to Cloud Availability Center (CAC) notifications. 

Using this tool, you can remain informed and receive timely updates regarding your SAP cloud services, including but not limited to planned and unplanned downtimes​

You can access Cloud System Notification Subscriptions (CSNS) here.

    Where can the SAP DMC Support Level Agreement be found?

    1. The Service Level Agreement may be found under SAP Trust Center.
    2. Under Trust Center, follow Agreements -> Cloud Services Agreements.
    3. Under Cloud Services Agreements, follow Cloud Service Description -> Service Level Agreement.
    4. Find documents for Service Level Agreement for SAP Cloud Services and choose one suitable for your language (english).

    How is the customer notified when their system (tenant) is being upgraded to a new version?

    Customers receive notifications from Cloud System Notification Subscriptions tool. To get them they need to subscribe here.

    To receive SAP DMC release deployment/scheduled and unscheduled maintenance notifications and updates, we need some actions from your side:

    Access Cloud System Notification Subscriptions (CSNS) here and make yourself familiar with the interface. Check the following source for more information on CSNS: Support Portal

    Follow the video instructions found under Cloud System Notification Subscriptions and subscribe to appropriate notifications. 

    § Cloud Product Name is:  SAP Digital Manufacturing Cloud

    § Required notification types that should be checked are:

    1. Customer Communication

    2. Disruption/Degradation

    §Initial

    §Update

    §Resolved

    §Intermediate RCA

    §Final RCA

    3. Maintenance

    §Announcement

    §Cancelled

    §Update

    §Completed

    How many days before the new version is installed, does the customer get the notification?

    According to the Service Level Agreement for SAP Cloud Services, we notify customers at least five (5) business days in advance (see point 1.3) for both Quality and Production deployments.

    What details of the new version will the customer see in the notification? Will the get the scope of "What's New" changes , or do they need to test the entire DMC system in 5 days?

    Before every release SAP sends "What’s New" information and Release Information Note to customers. Starting 2111 SAP send sthis information three (3) weeks before Production deployment and one (1) week before Quality release. That should help customers to understand what comes as new functionality and which areas affected, delivery information about Manual changes, Incompatible changes and other important details. This information is sent via email with quality deployment announcement and production deployment announcement emails. And repeated after every deployment in the email notification.

    What is the date SAP will update our DEV,QAS,PRD, will the system get the same version on same day?

    Quality space deployment and Production space deployment are done separately. Starting 2111, SAP will give customers two weeks to test the new release on Quality before Production release.

    What is the exact downtime and how is the customer informed by SAP in future?

    According to the Maintenance Windows and Major Upgrade Windows for SAP Cloud Services, officially maximum downtime is 4 hours, but we strive to complete in less than 2 hours.

    If an issue is reported in the first week and it is a no-go for the deployment of this version in production, what is the procedure to not update production?

    Every message reported by customers during the quality testing is evaluated based on the impact on customer and the rest of the user-base. The goal is to resolve the issue before Production is updated. If the issue is evaluated as a showstopper, the decision is made collectively on the Release decision meeting.

    Implementation

    Can we copy data and configuration across tenants?

    We don't have this capability as of today; we are expecting the Cloud Business Configuration team to provide this.

    General, Integration, and Administrative

    What manual activities are required when we upgrade Digital Manufacturing Cloud to version 2105?

    Additional Information and Manual Activities for SAP Digital Manufacturing Cloud may be found, Release 2105 may be found at SAP Note 3029071.

    Ciphers are supported by Cloud Platform with the strongest ciphers listed first since order matters. Can customers make changes to the list?

    To request a new cipher, SAP recommends that customers open an incident on component XX-SER-NET-SHA2, whenever customer is ready to plan and/or start the project with the help of the related SAP teams. This will allow SAP to do a proper resource planning and capacity assignment for transition projects.

    How does two factor authentication work?

    To enable logon from outside SAP premises and SAP networks, we use a two-factor authentication system valid around the world, supported by an RSA SecurID soft token. These allow secure access to internal and external networks, virtual private networks, and wireless LANs, e-mail, Microsoft Windows desktops, Web servers, and other networks. The RSA SecurID soft token remains the property of SAP. It can be used only by the owner of the token generating device, and it must be returned to SAP following the end of employment with the company.

    Upon decommissioning my SAP Digital Manufacturing Cloud production tenants with SAP, in what form will I receive my data and what is the process to request and receive the data?

    Requesting the return of data

    To request the return of data following decommissioning, the requestor shall initiate a ticket under the SAP Support Portal.

    Details may be found under Decommissioning Tenants, Data Return, and Deletion.

    Form of Returned Data

    · Data is returned in the form of multiple .csv (comma separated value) files.

    · Each .csv data file contains data associated with respectively named database table.

    · Each file is limited to 1 million records per file.

    · Multiple files are provided if the number of records exceeds 1 million for the associated database table.

    · The .csv files are contained within one or more .zip files.

    Storage of Returned Data

    · Data for Amazon Web Services tenants is stored in within an AWS S3 Bucket.

    · Data for Azure tenants is stored within an Azure Container in Blob storage.

    · Data storage expires at the contract termination date.

    Credentials to access Returned Data

    · The credentials to access the data are provided in the login area of your Support ticket (you need to switch to edit mode to access the login data).

    Location of Returned Data

    · You can find your HANA tables data under the folder dmc_deprovisioining/<applicationName>_<schema_name>/<table_name>.csv.

    Retrieval of Returned Data on AWS

    · To access the data use the Amazon Command Line Interface. Please refer to the Amazon documentation for further details.

    Retrieval of Returned Data on Azure

    · To access the copied files use the Azure Storage Explorer.

    · Hint: In the connect dialog of the Azure storage explorer choose the option "Use a shared access signature (SAS) URI".

    · The URI you enter there consists of the container uri followed by a ? and then the sas token (see how-a-shared-access-signature-works).

    · Please refer to the Azure documentation for further details.

    Other Data

    Audit log data may be retrieved via public API. Instructions found at the Audit Log API Usage for the Cloud Foundry Environment page.

    What corrections and enhancements have been made to SAP Digital Manufacturing Cloud, Release 2105?

    See the information at Corrections and Enhancements for SAP Digital Manufacturing Cloud, Release 2105 available in SAP Note 2797822.

    How is data reprocessed for DMCi if a replication fails?

    Data Engineering is designed to automatically recover from the last point of successful replication.If the replication fails due to incorrect authorizations/user expiry, the suitable updates have to be made in the configurations and then it should again recover from failures on its own.

    For more information Review the Manage Connections Help

    What languages are supported by SAP Digital Manufacturing Cloud?

    See the information available in Language Support for SAP Digital Manufacturing Cloud in SAP Note 2722461.

    What Browsers and associated Platforms are supported by SAP Digital Manufacturing Cloud?

    Check the information in Browser and Platform Support Matrix for SAP Digital Manufacturing Cloud, SAP Note 2722235

    Where would I find an overview of the features available in SAP Digital Manufacturing Cloud?

    SAP Digital Manufacturing Cloud features may be found in the Feature Scope Description document.  

    Where would I find a Landscape Diagram that represent SAP Digital Manufacturing Cloud along with its on-premise counterparts in a multi-plant deployment?

    This diagram may be found under Planning Information of the SAP Digital Manufacturing Integration Guide in the SAP Help Portal.

    Where do I find the versioning requirements for SAP Digital Manufacturing Cloud with SAP ERP, SAP S/4 HANA (cloud), SAP Manufacturing Execution (ME), SAP Manufacturing Integration and Intelligence (MII), or SAP Plant Connectivity (PCo)?

    This information may be found under the Minimum Version Requirements under the SAP Digital Manufacturing Cloud SAP Help Portal. 

    Where do I find the basic integration scenarios supported for SAP Digital Manufacturing Cloud.

    Where can I find the Roadmap for SAP Digital Manufacturing Cloud?

    Where can I find the SAP Service Level Agreements associated with SAP Digital Manufacturing Cloud?

    Service Level Agreements associated with SAP Cloud Services may be found in the SAP Trust Center under Agreements - Service Level Agreements for SAP Cloud Services.

    Where can I find details regarding the required maintenance windows for SAP Digital Manufacturing Cloud?

    The Maintenance and Major Upgrade windows may be found at the following location for SAP Digital Manufacturing Cloud.  You may use the search box with SAP Digital Manufacturing Cloud to quickly access the specific information.

    You may subscribe with an S-User to gain access to the Maintenance and Major Upgrade Windows Change Log.  Subscription to the Change Log document can provide you with email notifications of any changes that are made to these windows.

    Is there a dashboard where I can see the service levels of my SAP Digital Manufacturing Cloud service?

    Yes, the SAP Trust Center offers a dashboard of current activity for SAP Digital Manufacturing Cloud.

    Is there a way one can view Cloud Availability and do DMC Monitoring?

    You may find the list of cloud solution monitors here under Cloud Service Status.

    Specifically with respect to incidents and cloud availability, you can find the Cloud Service Status for DMC here.

    Production Operator Dashboard

    Why am I unable to start an order due to disabled Production Operator Dashboard (for process industries) buttons?

    The User must be assigned to the Work Center associated with the Production Operator Dashboard.

    How do I change the screen timeout in Digital Manufacturing Cloud for Execution?

    While creating/updating Production Operator Dashboards, the Session Timeout may be set.  Help documentation addressing this question.

    How do I update the Production Operator Dashboard user interface.

    Updates to the Production Operator Dashboard user interface are performed through the POD Designer.  Many of the updates will occur through changes to the POD Pages.

    Process Industries

    Can I run both Process Orders and Production Orders on the same Digital Manufacturing Cloud for execution Plant?

    Yes.  However, the Manage Plants application will define the Process or Discrete terminology used for the Plant.

    Insights

    Resource Orchestration

    Automation and Connectivity

    Is there is an "automatic hot addition" of memory to meet the resource demand without human intervention? Kind of an "auto-scaling"?

    • Regarding "Automated Upgrade," - Currently, HANA Cloud can only scale up, and it is not possible to scale down - Hence, the Pay as Go kind of automation is not yet possible (Tier Higher to Tier Lower Switch). When HANA Cloud offers such capabilities, we could plan this additional development based on the SKU entitlement and determine the HANA Cloud Size accordingly. 
      • Regarding "Manual," - It is possible to upgrade the same HANA Cloud Sizing without downtime up to 2 TB as long as the contract and entitlements are taken care of. We can handle this request via a BCP Ticket or communication from the customer office for now.

    Manufacturing Networks

    SAP Digital Manufacturing Cloud for edge computing (DMCe)

    What is planned for DMC Edge in 2111 and 2202?

    The roadmap presented to customers and Innovation and Feature Repository contain planned features with the expected release dates.The roadmap for DMC Edge is not publicly updated at this time.

    What are the top 3 long term enhancements w/DMC Edge?

    The top 3 enhancements for DMC Edge are process industry support, support of multiple Edge devices in the same plant and high availability/redundancy.

    How is DMC Edge deployed/installed?

    The Edge Lifecycle Management (ELM) tool is used to install/deploy DMC Edge components from the cloud.  The Setup and Operations guide explains this in more detail.

    What are the benefits of having PCo containerized w/DMC Edge?

    The benefits of using containerized PCo are explained in the application help for machine model and connectivity.  The containerized version runs within the same Kubernetes cluster as other Edge components, including updates via Edge Lifecycle Management and configuration via the cloud.

    How will DMC Edge integrate to shop floor machines?

    DMC Edge can connect to SAP Plant Connectivity (PCo) containerized and on-premise versions for integration with shop floor machines using the Machine Model and Connectivity app.

    How much flexibility will DMC Edge have compared to DMC (e.g. upgrading,..etc.)?

    DMC is automatically upgraded once a quarter for major upgrades and requires a scheduled downtime.  The customer triggers the installation of DMC Edge upgrades.  Minor upgrades for DMC Edge are provided between major DMC releases and are triggered by the customer.

    What about DMC to DMC Edge switchover for High Availability (HA)?  What is the plan to achieve HA?

    DMC Edge high availability options are still being discussing internally.

    How is DMC Edge commercialized?

    DMC Edge is now generally available (GA) by SAP.  A limited amount of Edge device licenses are included in the license for DMCe.  Additional licenses can be purchased if needed.  Azure Stack Edge Pro devices can be purchased from Microsoft.

    How much functionality does DMC Edge have compared w/DMC?

    DMC Edge functionality is explained in the Setup and Operations guide and the DMC New Features documentation.  Edge-enabled apps and plugins are listed in the Setup and Operations guide.

    How is data synchronized between DMC Edge and DMC?

    Data synchronization is explained in the Setup and Operations guide.  Event-based synchronization happens in real time if connection is up.

    What devices does DMC Edge support?  In future?

    DMC Edge currently supports the Azure Stack Edge Pro version.  Other devices are being investigated at this time, including other flavors of Azure Stack Edge.

    How is DMC Edge integrated w/S/4HOP (S4 HANA On Premise) and S/4HC (S4 HANA Cloud) (i.e. edge to cloud to on-premise, edge to on-premise,…etc.)?

    DMC Edge integration with S/4 ERP, both cloud and on-premise versions, is currently performed via Cloud Platform Integration (CPI) or directly into DMC cloud, then sent to Edge.  Direct integration with DMC Edge is being investigated, including inventory integration with Extended Wharehouse Management (EWM) and batch integration with Enterprise resource planning (ERP).

    Describe how Edge Services and SAP Contract Lifecycle Management (CLM) are used to support DMC Edge?

    DMC Edge services are installed, upgraded, patched and monitored from the DMC cloud using the Edge Lifecycle Manager (ELM).  The Business Object Synchronization Service (BOSS) component from Edge services can synchronize data between Edge and cloud.  Additional reuse components are the object store, malware scanning and Plant Connectivity/Internet of Things (PCo/IoT) Edge.

    Digital Manufacturing Cloud Extensibility

    What is the location of the DMC Extensibility FAQ?

    You can find the DMC Extensibility FAQ here