SAP Customer Experience
Intelligent customer experience (CX) solutions from SAP help you connect customer data, improve loyalty, and grow your business with industry-tailored technologies that support end-to-end processes to help you get the most from your SAP software.
Expert advice when you need it!
Receive help from SAP CX experts with one-time, functional or technical expertise in a specified area, such as advisory, configuration, or feature activation. Get expertise quickly to assist with unforeseen hurdles. This service provides up to 16 hours of consulting support that focuses on either advisory or configuration for one of the CX solutions.
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SAP SAPPHIRE 2024 is Coming to Bring Out the Best in Your Business
Join SAP experts, speakers, and peers at one of three SAP Sapphire events in June 2024 (Orlando, Barcelona, or Virtual)!
Register today and get ready to explore innovations that can help turn your visions into reality.
Choose which SAP Community solution topic page you would like to explore:
SAP Sales Cloud and SAP Service Cloud (Cloud for Customer)
Enablement Webcasts:
Browse all upcoming enablement webcasts and replays and replays for SAP Customer Experience Solutions.
Subscribe to monthly CX Newsletters:
Trainings & Certifications:
Become an expert with SAP Customer Experience solutions. Flexible training options available across the solution portfolio help you achieve the desired skill level based on your role. Get the recommended training path and connect to the latest training opportunities in your region.
openSAP Microlearning:
Access free expert and business video content to help you along your way of self-learning about SAP Customer Experience solutions.
Attend regional virtual Customer Communities to stay connected with other SAP Customer Experience solution customers and hear expert presentations from SAP representatives.
Discover how customers around the globe are using SAP Customer Experience solutions to transform their businesses.
Intelligent CX + AI
- Intelligent CX: See it in Action! (video)
- Welcome to the Age of Intelligent CX (Sapphire replay)
- Explore Intelligent CX Innovations (product highlights)
- SAP Business AI in Marketing, E-Commerce, and Customer Data
- SAP Business AI in Sales and Service
Downloadable Assets:
- Welcome to the Age of Intelligent CX (presentation)
Intelligent CX: Be Amazing Every Time (presentation)
- Discover Intelligent CX (whitepaper)
- CX AI Case Studies
- SAP CX AI Toolkit (presentation) | (solution brief) | (one-pager)
- SAP CX AI Toolkit Videos (Commerce) | (Sales) | (Service)
Welcome To the World of SAP Customer Experience - Video Series
SAP CX empowers the transformation to customer-centric growth built on trust and loyalty.
In this 3-part video series, Sven Feurer (Sr. Director, SAP CX) talks about market trends and the strategic direction of SAP CX Solutions.