SAP Customer Relationship Management (CRM)

SAP CRM solutions integrate sales, service, and marketing through business processes and enterprise applications. These solutions help organizations manage important customer-focused issues: generating new growth, attaining operational excellence, and enhancing competitive agility. Get access to information around product SAP Customer Relationship Management, SAP enhancement package for SAP CRM and SAP enhancement package for SAP CRM, version for SAP HANA.

Featured Content

Discover innovations for SAP CRM

Get to know the improvements delivered by SAP Customer Connection programs for CRM in the SAP Innovation Discovery tool

SAP CRM improvements delivered by SAP Customer Connection

New: Report an Incident through Support Assistant for SAP CRM product areas

The Support Assistant is a new feature of “Report an Incident” application, that offers a guided approach to create an incident through a conversational user interface.

Support Assistant is now available for SAP CRM product areas

Get to know how to check your CRM Interaction Center customizing

An administrative report CRM_IC_CHECK_CUSTOMIZING helps to check the consistency of business roles with profile type Interaction Center WebClient and offers links to relevant content.

How report CRM_IC_CHECK_CUSTOMIZING can help troubleshooting SAP CRM IC problems

Expert Content

SAP Customer Connection program for SAP CRM

SAP Customer Connection enables you to incrementally improve the product. Read more about customer-requested enhancements for our SAP enhancement package for SAP CRM.

Read John Burton's overview on new enhancements in 2019Access SAP Customer Connection program CRM2019Discover Innovations for SAP CRM

Simplifying troubleshooting with Guided Answers

Guided Answers tool can help you to more easily find solutions for typical issues or questions.

Read Varun's insights on how the Guided Answers help to solve CRM WebClient UI issuesGuided Answers - Interactive Documentation

Support by Product Pages - access easily support content

Stay up to date with the latest featured content, SAP Knowledge Base Articles, Guided Answers, questions and blogs for a selection of SAP products.

SAP enhancement package for SAP CRMSAP Customer Relationship Management

SAP Fiori Visual Theme now available for SAP CRM 7.0 EHP4

Support package 10 of SAP CRM 7.0 EHP4 includes Belize skin which introduces Fiori 2.0 look and feel. Belize is not just a skin but a theme itself. It introduces new features and slight changes to existing features.

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