SAP Conversational AI - Use Cases & Architecture

This subpage provides an overview of interesting use cases leveraging SAP Conversational AI across lines of business and industries. Additionally, you can find great examples of projects integrating chatbots with SAP and third-party solutions for world-class user experience and the underlying platform architecture.

Deploy an operational purchaser chatbot for SAP S/4HANA

The operational purchaser chatbot for SAP S/4HANA demonstrates how a chatbot is trained and built to interact with an SAP S/4HANA system – it retrieves data from the system via OData service calls, enables navigation to SAP Fiori apps, and allows ad-hoc collaboration through Microsoft Teams.
Import, configure and test the chatbot
Read the starting guide

Support your employees in real time with an HR chatbot

See how an out-of-the-box HR chatbot can automate time-consuming, everyday activities and give your employees more time to focus on mission-critical tasks and important decisions. Use Conversational AIs to reduce frustration with IT systems and offer intelligent self-services.

Explore sovanta® Conversational AI for HR on the SAP Store

Order tracking and survey collection with SAP Customer Experience & Qualtrics

In this end-to-end scenario, learn how to seamlessly connect your chatbot with Qualtrics and SAP Customer Experience through APIs.

Watch the video
Read the blog

Integrate a chatbot with SAP Workflow Management

In this webinar, you will learn how to build a chatbot that guides the end-user through the execution of the processes built with the SAP Cloud Platform Workflow Management service.

Watch the session

Integrate a chatbot with SAP Intelligent RPA

In this webinar, combine SAP Conversational AI chatbots and SAP Intelligent RPA bots and enter into the hyperautomation world of business processes, using API triggers and notifiers.

Watch the session
Read the blog

Integrate a chatbot with SAP Ariba and Microsoft Teams

In this blog post, build a chatbot that creates and approves purchase requisitions in SAP Ariba through public APIs and quickly improves employee productivity.

Read the blog

Integrate a chatbot with DocuSign

Enable a chatbot as a commercial channel and integrate it with DocuSign for e-signature of contracts/documents to be able to respond so much faster to your customer’s demands.

Read the blog

Integrate a chatbot with SAP Intelligent BPM

Build a chatbot embedded into an SAP Fiori Launchpad that answers questions about process performance indicators in order to optimize SAP or non-SAP processes. It uses REST APIs consumption and SAP Single Sign-On. 

Watch the video
Read the blog

Integrate a chatbot with SAP SuccessFactors & SAP Work Zone HR Solutions

Learn how to build an HR chatbot step-by-step to get employee information from SAP SuccessFactors like names, working locations, current positions, and phone numbers.
Read the blog

Follow this step-by-step tutorial to embed your chatbot into SAP Work Zone.
Read the blog

Integrate a chatbot with SAP UI5

Create a chatbot for HR employees that provides self-service access to HR headcount information, while visualizing the data graphically using smart graphics in SAPUI5.

Start the mission

Integrate a chatbot with SAP S/4HANA

In this live demo, learn how to train and build a stock management chatbot in no time using SAP Conversational AI's latest low code features. Deep dive into the main concepts of the platform, connect your chatbot to an SAP S/4HANA backend system, extract specific information and integrate it into an SAP Fiori Launchpad.

Watch the tutorial

Automate supply chain planning tasks with SAP IBP (Integrated Business Planning)

Deep dive into a specific scenario with a chatbot that deals with rough-cut capacity planning.

Watch the demo
Read the blog

Integrate a chatbot with SAP GUI (Graphical User Interface)

Create an FAQ chatbot, connect it to the Webchat and customize it, and integrate it with SAP GUI screens. Fast and helpful in assisting the users with their queries! 
Read the blog

FAQ chatbot for your SAP S/4HANA implementation

SAP Project Coach is a chatbot that provides answers to more than 1800 questions related to an SAP S/4HANA (on-premise) implementation. The SAP Project Coach chatbot offers fast access to an SAP S/4HANA expert for a coaching session; including a live one-on-one 30-minute session with SAP S/4HANA experts; self-service scheduling functionality for coaching sessions as well screen sharing during the session for support in real-time.
Explore SAP Project Coach in SAP Store

Automated testing of SAP solutions with a chatbot and INT4 IFTT

See how a chatbot connected to INT4 IFTT automated testing tool improves the user experience and testing efficiency of SAP customers for their scenarios, like regression and development phases of SAP S/4HANA projects.
Read the blog

Integrate a chatbot with Microsoft Graph API

A step-by-step process of building a very simple chatbot that fetches data from an Excel table stored on OneDrive based on the user’s request, using SAP Conversational AI low code features, Microsoft Graph API, and OAuth 2.0.
Read the blog

Enabling the return-to-work initiative using SAP Business Technology Platform & Qualtrics

Build a chatbot to support queries from employees returning to work from lockdown.
Watch the video

Read the blog

Resolve IT, HR and sales order operations with a chatbot

Deliver an unmatched customer experience by combining conversational AI, machine learning, and robotic process automation technologies. Fix issues automatically, and provides end-users with intelligent, seamless and effortless interactions with core processes.
Watch the demo

Ready for more? Search for blogs published by chatbot builders.

Under the hood

SAP Conversational AI is built on top of SAP Business Technology Platform, using a specific Amazon Web Services (AWS) infrastructure.

The offered services and APIs of SAP Conversational AI are hosted in a dedicated AWS Virtual Private Cloud (VPC) infrastructure. You can either decide to run your own application in the SAP Conversational AI infrastructure or consume the offerings via API calls from a different infrastructure.