Improving SCN with Real Time Insights

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SCN Dynamic Survey Pilot Coming to North American Users

As you may or may not know, the SCN Community Experience Team strives to gain insights and opinions from community members to ensure that we are providing a positive experience for you, our visitors and members. Typically, we listen to your thoughts and opinions through feedback at events, direct emails, publications, messages, and our annual survey to improve community offerings. We want to take every opportunity to hear your voices so that we can continuously improve.

Since your opinions are so important to us, we’ve decided to try a new approach to collect your feedback. With this new approach we can gather your opinions in real time and improve the community faster than ever before!

Run Simple

We have a new survey tool that lets us capture your feedback, when you are ready to provide it – as soon as you have an experience on our site. The tool also provides real time analytics to help us react more quickly to improve the community experience. All you have to do is respond when you get the “pop-up” prompt.

Keeping it Real

Hate the thought of “pop up surveys”? You can just select the option to never be asked again and that question will no longer come your way. By the way, this is a pilot, and we will be evaluating whether you see this as a good vehicle to provide feedback, or something that should not be continued. Know that our goal in launching dynamic surveys is to receive and respond to your opinions much more quickly. The goal is to target questionnaires to appropriate audiences with questions pertaining to what they are doing at the time. We promise not to bombard. You have the option to opt out any time you are prompted to give feedback.

What’s Next?

We will launch our North American pilot in late Q4. This pilot will be a new way to conduct the annual net promoter score survey. Our go-live date is pending approval from data privacy at the moment. So look for more information on our launch within the coming week.

One of the most important things to us is your opinion, so please feel free to comment and ask questions. We look forward to hearing your thoughts and working with you to improve SCN. Stay tuned for more information on the North America pilot and subsequent global launch pending success in North America.

Update:

I am happy to announce that the Qualtrics survey pilot will launch today, December 15^th in North America.

Based on your comments below, we’ve made a few changes to include your preferences:

1. The survey will have a “close” button in the top right hand corner. When you close the survey, it will not reappear.
2. However, if you decide that you do want to answer our survey questions at a later date, you will have an opportunity to do so via a “feedback” link on the left hand side of the page. This button will appear automatically and it will not appear on top of any SCN content. It will appear in the page margin.            *Please note, the button will not appear until you leave your current page.
3. Once we've acquired all approvals for data privacy, we will launch surveys globally. We hope to do so in Q1 2015.

Krysten Gentile

SAP Community Experience Manager