sathishg
Product and Topic Expert
Product and Topic Expert
Member since ‎2008 Aug 19

User Statistics

  • 43 Posts
  • 2 Solutions
  • 2 Kudos given
  • 4 Kudos received

User Activity

I am trying to set a workflow rule to send email when the "Assigned To" field on ticket is blank.

2024 Aug 15
I am trying to set a workflow rule to send email when the "Assigned To" field on ticket is blank. In other words how does the query Unassigned tickets work. I tried to set condition with "Not Assigned", "Is Initial", "#" etc but none work.

User manual for ECSC

2021 Jul 20
Is there a user manual for ECSC solution. This is a very common ask from customers to help them with their enablement. Anything close like an ECSC user personas demo script would also help if it has detail navigation steps with screen shots of Ask HR...

How to setup 24x7 SLA for tickets

2018 Oct 02
If the customer has a 24x7 service time with multiple global regions, how do we setup the SLA - working day calendar and operating hours. When you create a service level in Hybris Service, we have to set the working day calendar, time zone and operat...

Setting read access for a new facet for certain business roles

2018 Sep 21
How do we set read only access for a new facet I created on the Task screen for certain business roles using rule validation.

How do we monitor SLA for Tasks similar to Tickets

2018 Mar 02
Many customers have asked or wished that there is a way to configure SLA times to monitor and control the activity tasks similar to tickets. Currently activity tasks due date have to be set manually. Ideally we should be able to set SLAs for tasks es...
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