In the context of service deliveries, a customer’s SAP Cloud ALM tenant communicates with applications inside SAP. This communication is bidirectional.While the SAP Cloud ALM customer tenant can be restricted to EU access, the applications inside SAP...
As announced via this blog, SAP Cloud ALM, tenant extensions are now available for customers. This means that customers can procure as many tenants as they need.For SAP Cloud ALM for Service, most content, includingwhich services will be deliveredwha...
Background InformationPreviously, Cloud ALM for Service contained an application called "Service Explorer". In time when the list of upcoming services was not yet known inside Cloud ALM for Service, purpose of this application was to check whether th...
Initial SituationDuring an SAP service delivery a few issues were identified. SAP has provided the description of these issues together with the information which actions you should take to resolve these issues as part of the service result. These is...
SAP Cloud ALM for Service gives you as an SAP customer a chance to centrally manage all information for your support services of the past, present and future. It allows you to collaborate more closely with the SAP delivery teams conducting these serv...
Hi Sergey,
per default, only new service deliveries (created after the consent was given) are transferred to the customer Cloud ALM tenant. However, customers can request older SOs to be transferred retroactively via opening a ServiceNow case on com...
Hi Gregor,
IDES is the fictional company name that SAP uses for training and documentation https://help.sap.com/doc/saphelp_46c/4.6C/fr-FR/23/14b3eafc5211d1a5760060087d1a6b/frameset.htm
KR,
Ulrike
Hi Roberto,
once customers have given consent, at the moment only SOs created after the consent date are transferred automatically. We are working on improving this. In the meantime, TQMs/EAs can request a retroactive push of SOs to the customers Cl...
Hi Anna,
just to clarify: This blog talks about data transfer for Cloud ALM for Service. "Monitoring messages" are not part of Cloud ALM for Service.
KR,
Ulrike
Hi Danilo,
your can access the function via the launchpad in your Cloud ALM account. There, you find it in area "SAP Cloud ALM for Service".
Customers have to request their own Cloud ALM tenant. In case you don't already have a tenant provisioned, ...
