Hi SAP experts,
Is anyone aware on how to get total vol of email and ticket attachments from C4C as odata ServiceRequestAttachmentFolderCollection
and EmailAttachmentCollection doesnot support count or other functions without using dependent ids...
Hi SAP Experts, hope you are well.
Would you please advise how to a. easily and efficiently extract both ticket and the interaction attachments from C4C? b. Get size of the attachments. I see articles pointing to Library> Attachments. However these...
Hi SAP experts,
I am unable to find any documentation on Phone call activity in Cloud for customer. I had a few questions,
1. Are all calls recorded under Activities> Phone Call - all that connected to CTI whether picked up by an associate or no...
Hi SAP experts,
I am trying to group a column in the C4C ODATA by using $apply=Group by ((Column name)). However, I am getting an error that says "'$apply' is not a valid system query option" Any suggestions on how I can group by column?
Thank y...
Hi SAP experts,
Is there a timeout limit with C4C ODATA API? Does the authentication fail if certain time has passed? For example, we make a number of calls to the API and if it exceeds certain amount of time?
Hi sybitrfh, thank you very much for your response. Unfortunately, when I tested these scenarios today I found otherwise: I made calls as a customer and then hung up - these are still logged in under phone call activity. That makes it very challengi...
Hi Nikhil, The solution will update and display value for only new tickets as events are created on, after save or scheduled and three won't work.Any ideas on how to use workflow rule to get value for existing tickets?