I'm trying to get Broadcast Messaging to work in IC v7. The supervisor client opens well and I can send a message to a specified DL, however the message dont seem to appear for the IC Agent. I have debugged the broadcast_bar.htm page and the xml mess...

Does anyone when IE9 would be supported for CRM WebUI (v7)?

We have a requirement to open a webui session as a standalone url "without the navbar". Has someone tried this?The URL I have been using is:http://xx.xx.xx:8002/sap/bc/bsp/sap/crm_ui_start/default.htm?CRM-OBJECT-TYPE=BT116_SRVO&CRM-OBJECT-ACTION=B&CR...

During the normal process agents search for emails in CRM IC Inbox, selects the open mails and presses on the "Process & Record" button (in CRM 5.0 its called Interact). During this process an Interaction Record (a service ticket in our case) is crea...

Using the ITS in CRM 4.0 the requirement is open an existing Z CRM transaction type from IC Web. Has someone does this in the past? I understand that a new BOR object has to be developed. But how should the code in BOR method look like?