Hi Guru ? Do you take into consideration how “Happy” the user was with the ticket resolution and the product for which the ticket was raised? Can you map the feedback to our products and solutions? It might help product development and product mana...

Hello Pedro, very good view on the Industry and its drivers! We developed an XM showcase for a key business process, the Sample Management. Let`s discuss how we can drive Experience Management for our customers. Best regards, Sven