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Member since ‎01-16-2007

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  • 67 Posts
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Hi All, We are using SAP contact center 7.0.12 and SAP CRM, but need to use Whatsapp like a new communication channel. We checked that SAP Contact Center 7.0.14 has this functionality; I have the following questions: 1.- Is it necessary to get an...
Hi All, We need to send an Email when the customer leaves a voicemail in the Queue, in the queue setting when had configured: Queue --> Voicemail and Notification Call Setting: E-mail address for Notification: Email Activate notification call...
Hi All, We are using Instant Message in SAP CRM integrated with SAP Contact Center. The IM Icon is very small, and the agents cannot see when an IM is arriving. Could we send IC Alert when the IM is arriving? we cannot see any information in th...
Hi All, We are using an IVR callback and have 2 options. Option 1: Customer wants to receive the callback using the same phone number. It’s OK we don’t have problem. Option 2: Customer wants to change the phone number which we are going to u...
Hi All, We have a request to give to caller two option (Voicemail, or Callback) before to transfer the call to agent. IVR is created. I used this option, created two queues. Queue_1 make an instant forwarding to IVR. IVR forward to Queue_2 if...