Hi SAP Community,
I am trying to change the standard Purchase Request template form in SAP ByD upon the print action of an Purchase Request. Upon checking the business flexibility -> form template maintenance, there are no purchase request form...
Hi SAP Community,
Is it possible to create a custom recipient determination in email workflow rule(Ticket) that will send an email notification directly to the sender email address of a ticket?
We want to assign the created tickets via email chan...
HI SAP Community,
Is there a way in SAP C4C administrator user end to check for a list of rejected incoming email sent to SAP C4C for ticket creation and facilitation of agents. I want to check if there are emails sent to our pre-defined email chan...
Hi SAP Community,
Is there a way to create a report that will show the count for all ticket created per hour on a given day. Upon checking there no available Characteristic or key figure (even attempting to create a custom key figure) that will acc...
Hi SAP Community,
Is there a possible way to initiate a merge for thousands of Individual customers records automatically?
We have migrated records of customers as individual customer in SAP C4C from another system, but most of the records ...
Hi Liivi,
I have also tried this workflow and I was able to return the ticket to teams queue once the ticket is re-opened. Thank you for the suggestion.