Hi Experts,
As a requirement of our client we need to route outgoing calls as follows:
* if the destination of the call is 4 or more digits, it must be routed by a specific trunk (external supplier company).
* If the destination of the calls is...
Hi experts,
Our client using version 7.0.12.0 is experiencing sporadic errors of disconnection of incoming calls, in the CDT; both with direct calls and queue calls.
Observing the logs of the CDT, I see:
CALL ARRIVES!!!!
19:26:51.498...
Hi Masters,
There is some specific setting to allow to see the address of the client that generated a chat interaction.
chat.jpg
Thank you very much in advance,.
Sergio.
Hi,
I need to read a response from a web service that can bring more than one item,then I need to go through each "item" to take certain values (amounts, dates ...) and tell them to the client.As far as I understand, there is no possibility ...
Hi Adele, beyond what Roman comments, you also have to see how your SAP-CCtr is deployed, that is, how many PSTN-Gateway services you have created.....But anyway, attending 100 simultaneous calls should not be a problem in a normal CCtr's deploy.Bst....
Hi all,We have exactly the same problem, apparently the solution comes in FP 14, which has been available for a few days.Soon, when we install it, I will be commenting if this is so.Regards....Sergio Saavedra.
Ouuuu, the dreadful experience of being forced to use IE, our client also happens sporadically. WIN 10, desktops with IE11. Probably the problem comes out there, I hope to solve it ASAP, we go out in production in hours ...... Tnks, bst regrds. Sergi...
