Hello,
I just started to work with an external partner with the Crowd Service functionality. This partner has accepted my Terms & Conditions and has chosen a work package. I can see him on my dispatching board but am not able to assign any service ...
Hello,
When an agent is responding/forwarding an email in C4C, the inserted pictures are automatically scrapped. Sometimes, the agent wants to forward a photo. So this is not convenient.
Is this a standard process or should I raise a ticket for ...
Hello,
I'm implementing the C4C mail integration for a client and we're witnessing the following problem:
An account can have several contacts with the same email address (the employees are using a shared mail box in their work). When an inbound ...
Hello,
I'm using the CTI apdater to simulate the CTI integration in hte FIORI client.
I realized that when I call as the account, the Live Activity Center automatically displays all the associated tickets.
When I call as a contact of this accou...
Thank you for your quick answer Sandeep,In that case, we will create a ticket on Influence (or vote for an existing one) that will dscribe the following requirement:In case of an account with several contacts with same email address, the system shoul...
Hi Arun,I realized the determination steps were not including these new rules (step 5 in the system). So I included the rules and I add a last empty row in case of manual creation (or the automatic assignment won't work). No it's OK.
Hi Arun,I've been able to use the new routing rules. It's OK. But in some specific cases, they're not working while the deprecated work distributions still do the job. For instance, when I want to escalate a ticket that doesn't belong to my primary t...
