Is there a way to find out what the standard data field lengths are within areas such as Customer Record (e.g name , address etc) or service ticket - need to find out in order to support web form submission where customer is auto created but unsure w...
HI
We are struggling to report on planned duration and actual duration of tasks added to a ticket
On the report we can see the planned start and end dates, task detail, type and the completion rate - but the values for actual and planne...
Hi
We currently use ticket status to track the progress of a ticket as it moves through to resolution. We have a number of different status over and above the standard New, in progress, resolved including Pending Customer, On Hold, Pending Sup...
Hi
Struggling to create some custom relative selections. We have the pre built ones for dates such as Today, Tomorrow and in 2 days - and in the reverse Yesterday, 2 days ago. However need to create for In 3 days, 4 days etc and in the reverse 3 da...
Hi Vinita
Thanks for the response. We have managed to successfully create Key figures for the date items we have - i.e. initial review due date using existing relative selections in SAP however for what we want there are currently only days of:
...
Hi Vinita
Very helpful - although I am struggling with one element on creation of custom Relative Selections. We have a requirement to breakdown tickets into when the initial response due SLA is becoming due - and I can create Key figure for thos...