Hi Experts,We want to interface SAP CRM with IVR systems and want to pass data to SAP CRM system. Could we understand how this can be done and if you can also include the transfer methods and telephony vendor interfaces.regards,Chait
hi experts,I need to know how the data for Consumer Order( From Dealer) is mapped in Manufacturer's database for warranty validation.Vehicle manufaturer selling to Dealer and inturn Dealer selling the vehicle to Consumer.Can you also provide suitable...
Hi Experts,I want to transport a customized Condition Table in CRM5.0. I need to assign a package and system is not allowing me to assign Z* package.Which package shall be used for transporting the Condition tables in CRM5.0?Regards,Chait
Hi Experts,We have a requirement for Service Order Billing. We are using Order related CRM billing.The system is picking Billing Date from Service Order that is date on which service order is created.The requirement is Billing Date ( Field BILL_DATE)...
Hi Experts,We are trying to transport the enhanced revenue account determination entries in CRM landscape. The transport rquest is generated but the entries are not transported after the import of the transport in quality.Also we are facing similar i...
Hi Arjun,Check following steps.-> Under Catalog C- Damage Defile the Code Groups and Codes in a hierarchical manner.-> In WebUi with Servicepro role, configure the categorization schema, defining category hierarchy, then level 1 categorization , leve...
Hi Arjun,Check following steps.-> Under Catalog C- Damage Defile the Code Groups and Codes in a hierarchical manner.-> In WebUi with Servicepro role, configure the categorization schema, defining category hierarchy, then level 1 categorization , leve...
Hi Arjun,Check following steps.-> Under Catalog C- Damage Defile the Code Groups and Codes in a hirarchical manner.-> In WebUi with SERVCIEPRO role, configure the categorization schema, defining category hierarchy, then level 1 categorization , level...
Hi Arjun,Try after Configuring Categorization Schema and assigning subject profile and code groups in Web UI assignment block :Categorization Schemas" available on servicepro role. Also please check you are creating your code groups and codes under C...