SAP Global Partner Support offer a number of Active Embedded services to customers depending on maintenance contracts and agreements with SAP.Pre Go-Live: Technical Integration Check Extended (TICx)– A monitoring and assessment service concentrating...

ClickSoftware Support ProcessIncident ManagementSAP customers should raise incidents in the same way as for SAP own products.Customers can raise incidents in the standard 3 ways 1.     Use own customer solution manager 2.     Access SAP Service Mar...

The following table suggests common items that might be consuming storage space and need to be monitored by the Service Optimization system administrator:TypeDefault location and File Name (may vary)NotesOperating system driveC:\Ensure that available...

”Introscope is a performance management solution that enables you to monitor complex web applications in production environments 24x7” (www.ca.com) SAP Solution Manager relies on Introscope to do root-cause analysis of performance problems and perman...