jorge_jimenez3
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Member since ‎07-07-2014

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  • 12 Posts
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Hello, I need to know how can I get the initial review time by agent in a ticket, I mean if there is a ticket created yesterday for example at 13:00 and the initial review SLA defined is 5 minutes, but the processor is assign until today at 14:00 ...
Hello, I'm trying to integrate with SAP ERP (From Work Ticket - to - Customer Service) I need to consum a custom web service to create a CS order and register product in the ERP and then get the CS order ID in C4C. I need to know if are there any sta...
Hello,I need to make a "New Outgoing Bank Transfer" via webservice. But I can't find any information about a web service or the BO. Please can you provide me some information about this web service or BO?The action that I need to simulate via web ser...
Hello,I need to find the action “Repost Open Items” in the SDK and simulate it via web service. But I does´t found it.Let me explain:I have some open item in the Customer Account Monitor ( Receivables > Customer Accounts > Customer Account Monitor) a...
Hello,I have a question about the User subscription in the C4C system. I created a service UI for the sales user (tickets view), in this screen I deleted and blocked the most of fields and actions. Because I need the sales user can to see the tickets...