nelson_raj2
Active Participant
Member since ‎06-21-2007

User Statistics

  • 200 Posts
  • 20 Solutions
  • 0 Kudos given
  • 3 Kudos received

User Activity

Hi Guys,We are trying to setup an automatic escalation scenario based on SLA for Service Tickets.We have configured the Service Levels (SLA) in the Administrator-->Service and Social, and even ticked the option "Alert when Overdue".When we check the ...
Hi guys,I am trying to implement the functionality - Predetermining URLs for Direct Navigation as per the Administrator Guide.We need this for the Object - Service Tickets.However, the Item Type as mentioned in the UUID table does not include an entr...
Hi guys,I am currently following the Administrator guide instructions in order to add a social media channel.The problem I am facing is that the C4C app was designed to use the Facebook App API v 2.2 while Facebook has currently upgraded to version 2...
Hi guys,I am trying to integrate Evernote within C4C, since I see that the option is available for our test tenant.How do I go about obtaining an API Key for this mashup. In general, how do I obtain it for any Mashup integration?I tried searching on ...
Hi guys,We are trying to implement E-mail to ticket on our tenant.We have completed the scoping for this and Fine Tuning as well.When we send an e-mail to the address : cod.servicerequest@[TENANT].mail.crm.ondemand.com we get a bounce error - 554 smt...
Kudos from