syedhaiderali I think you might have incorrectly tagged this SAP Contact Center instead of Business One.

Hi Ajay,Depending on the version of Contact Center you are running, you might be interested in knowing that the latest version provides Salesforce integration. Please see this: https://docs.cc.sinch.com/onpremise/fp17/whats-new/en/gsl1616684066905.ht...

Hi Aleksey, SAP Contact Center includes BusinessObjects Web Intelligence. At this time we do not have plans to integrate with SAC. That said, it may be possible to have a live connection to SAC according to this quite old reference: https://www.sapa...