Hi gurus.Do you know how to get the call ID given by the CTI from the interaction record id created for that call?Is this call ID stored somewhere in CRM database? Thanks in advance.Regards,Pablo
Hi Gurus.I am using rule 10000194 to obtain the Org. Unit a user is assigned to, but I have realized that no pop-up is prompted so that users select the appropiate Org. Unit whenever he is assigned to more than one Org. Unit. However this is working ...
Hi gurus.I am trying to generate a proxy in oprder to consume an external WS and I am receviving the following error: Proxy-Generierung: Fehler aufgetreten Exception occurred in library handler Attribute "use" has incorrect valueWithin binding ...
Hi all.Do you know how to avoid emails that are sent to recipients when an alert is created in SAP CRM? I would just need the alert itself, without the additional mail.Regards.Pablo
Hi all.Is it possible to allow users to create more than one interaction record types for a given business role/business transaction profile? If so, how can it be achieved?Thanks and regards,Pablo
HI Kimberly.Is there any way to unlink objects from the activity clipboard other than doing it as you explain in your message? I would prefer to have an icon for each entry to allow its deletion from the ActivityClipboard... I think I have seen this ...
Hi Masood.I am not using any organizational profile for my transaction type. It is something concerning the partner determination procedure. Moreover, I am in a service scenario. Do I need to check BTOrg BOL entity anyway?Thanks for your help.Regards...
Hi Anders,Thnak you very much for your help!!!Do you know if there is a standard way to change the values of this table for each user, other tha doing it users themselves? Otherwise, how can users navigate to the alerts personalization page? I know h...
Hi Deepak.The thing is that a given agent can be working for two different departments within a common business role and our customer wants to register two different interaction record types. IR are always created from emails received at the agent in...
HI Gregor.Do you have any input at "Optional Subseq. Activities" tab in t_code ALERTCATDEF?I guess here you have to insert a the URL you want to navigate to...Thnaks for your help.Regards,Pablo
