Your user has no SAP Support Portal user assigned

[zbynek_kabrt3]

Hi all,

in transaction SM37 I found a job that almost everytime ends with error. Name of the job is "SM:SYNC SAP SESSIONS" and it's executed daily. The error message is :

Job started

Step 001 started (program RDSWPCISERVICEPLAN, variant &0000000000452, user ID SYS_JOBYSAP)

Your user has no SAP Support Portal user assigned

Job cancelled after system exception ERROR_MESSAGE

Everyday the job is scheduled automatically by another job "SM:SCHEDULER". I suppose that is same on your systems.

I know the error message say that I should try to assign S-user to user SYS_JOBYSAP but I think it should not be the problem because some days the job ends with no errors. Also when I duplicate some old job (with status Cancelled) and execute it immediately the job ends in green.

Do you have any idea what could be wrong? Is it possible that there is some problem with connection to SAP almost regularly everyday in same time?

Best regards,

Zbynek

[ttl2165]

Login to Solman_setup and perform.

Mandatory Configuration

System Preparation > step 3.2, provide S-User ID and save AISUSER details, It will update the table and User SM_SM2B. Please also check if SUser have below authorization -

1. Edit System Data (INSTPROD)
2. Open Remote Connections (SVER)
3. Report a case (ANLEG)

Regards,

Rahul Vhankore