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Windows SAP GUI freeze / graphical glitch when opening document flow

smx
Discoverer
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201

Hello,

A colleague of mine has issues with Windows SAP GUI. When she is trying to open for example the document flow in an invoice using VF0X transaction, or DP90, her SAP GUI kind of freezes and is graphically glitching. For example it does not show the document flow completely, only 1 line or when she is opening different menu tabs all the opened menus will show and stay there frozen, until she reopens SAP. The issue is happening in GUI 7.80 and 8.0 and also a Windows reinstall has been performed. The trace logs do not show anything, since it seems to be more like a graphical glitch.
It is a Dell machine with a iGPU.
Different drivers have also been tested.
Thanks in advance!
Kind regards

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Answers (1)

abo
Active Contributor
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Open an incident with the official SAP support, component should be BC-SAP-GUI or something like that.

They'll guide you to provide the appropriate logs.