Web Admin UI in content server 7.53 is not accessible

[former_member190251]

Dear Team,

We are in the process of upgrading the Content Server version from 6.5 to 7.53 with the latest patch.

We followed the steps mentioned in the SAP NOTE: 2786364 - SAP Content Server and Cache Server 7.5 (and higher).

During the installation we enabled AdminSecurity group for "sapsys"

We are facing the issue where the Web admin URL is working for the first time. After a few minutes the url is not been working with sidadm and its correct password. Only after the restart of the SAP content server we are able to login.

https://<hostname>:<HTTPS port>/sap/admin

----------------------------------------

[ ***** :root:/sapmnt/***/global/security/data:] cat admin.conf
P /sapcs/adminContRep * admin * *
D /sapcs/adminContRep * * * *
P /sapcs/* * * * *

[ ***** :root:/sapmnt/***/global/security/data:] cat auth.conf
sapsys:{SYSTEM_GROUP}:admin
[ ***** :root:/sapmnt/***/global/security/data:]

-------------------------------------------------

Instance Profile details

#-----------------------------------------------------------------------
# SAP Content Server
#-----------------------------------------------------------------------
icm/server_port_0 = PROT=HTTPS, PORT=1071
icm/server_port_1 = PROT=HTTP, PORT=1070
icm/HTTP/contentserver_0 = PREFIX=/sapcs, CONF=$(DIR_PROFILE)/cs.conf
#-----------------------------------------------------------------------
# Access Log
#-----------------------------------------------------------------------
icm/HTTP/logging_0 = PREFIX=/sapcs, LOGFILE=$(DIR_LOGGING)$(DIR_SEP)http-%y-%m-%d.log%o, MAXFILES=7, MAXSIZEKB=20000, SWITCHTF=day, LOGFORMAT=%t %h "%r" %{content-length}i > "%{x-errordescription}o" %b %s %L
#-----------------------------------------------------------------------
# AdminSecurity
#-----------------------------------------------------------------------
icm/authfile = $(DIR_GLOBAL)$(DIR_SEP)security$(DIR_SEP)data$(DIR_SEP)auth.conf
icm/HTTP/auth_0 = PREFIX=/sapcs, PERMFILE=$(DIR_GLOBAL)$(DIR_SEP)security$(DIR_SEP)data$(DIR_SEP)admin.conf, AUTHFILE=$(icm/authfile)
icm/HTTP/admin_0 = PREFIX=/sap/admin, DOCROOT=$(DIR_DATA)$(DIR_SEP)icmandir$(DIR_SEP)admin, PORT=1071, AUTHFILE=$(icm/authfile)
#-----------------------------------------------------------------------

Please let us know how to resolve the issue.

Regards

Appuru

[former_member190251]

Hello Isaías,

Thanks for the reply,

Please let me know Which parameter i need to use to set trace level and which profile do i need to add.

Regards

Appuru

[Isaías]

Hello Appuru,

The parameter would be "rdisp/TRACE = 2" and it must be set on the instance profile (the same profile where you are setting the "icm/server_port_X" parameters).

Regards,

Isaías

[Isaías]

Hello Appuru,

Are there any errors written to the trace file, when you simulate the logon issue?

If not, maybe you can take a level 2 trace to see what could be happening.

Feel free to anonymize the trace and attach it in this thread, so we can help you.

Regards,

Isaías