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Viewing an Analysis Application in BI Launch Pad : "Error while generating Web Item"

Former Member
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Dear All,

I migrated working analysis application to QA environment and it's giving following error, but some of dashboards are working fine in QA with out error.

I am using DS 1.3 SP 2 and most of the dashboard is developed uisng charts. Please let me know if you need any other details.

where can i find the detailed error message

Thanks for your help

Venkat

Accepted Solutions (1)

Accepted Solutions (1)

TammyPowlas
Active Contributor
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Hello Venkat - which version of BI are you using?  I also recommend taking a look at this wiki to help troubleshoot the problem:

Troubleshooting: Isolating issues in Design Studio, simplification of the scenario and application -...

Former Member
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Tammy,

Thanks for quick reply. BI 4.1 and BEX query is the source. When i create new application it's not giving error, it's giving error only with this dashboard.

Where can i find the detailed error message?.

Thanks for help

Venkat

TammyPowlas
Active Contributor
0 Kudos

Venkat - not sure if the source of the error is the backend or Design Studio

In Design Studio you can go to Tools > Preferences > Support Settings to activate the trace

The trace is then in C:\Users\<YourUser>\Analysis-workspace\.metadata\.plugins\com.sap.ip.bi.zen\logs.

Another option:  you can create and download a ZIP file in Design Studio, containing these traces, via menu Help -> Support -> Collect Support Information...

It has been a while since I have seen the type of error you are experiencing.

Former Member
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Tammy,

This dashboard is workng fine in local, it's giving error only when i run from launch pad. I am not thinking it's query issue. I created new dashboard with the same query and it's working with out issue.

I am getting error only in launchpad, how to get the launch pad error log, i am thinking it's availabe on server, does it available in client?

Thanks

Venkat

mike_howles4
Active Contributor
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If you can run as Admin, you'll get more Java Stack trace information besides the generic golden message.  In either case, you'll probably have to work with an admin to get you access to the server log files anyway.

TammyPowlas
Active Contributor
0 Kudos

Venkat -- which version of the BI platform are you using?  BI4.1 sp?

It sounds like some troubleshooting on the BI platform is needed.  I am not a BI admin - could your BI admin help troubleshoot?  Another idea (but I personally have not tried/used) is the BI Platform Support tool - see http://wiki.scn.sap.com/wiki/display/BOBJ/SAP+BI+Platform+Support+Tool

jmsrpp
Advisor
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The Design Studio logging can be generated via the BI Platform using the SAP Passport process found here:

http://scn.sap.com/community/bi-platform/remote-supportability/blog/2012/11/06/how-to-generate-and-c...

This will generate logs from the application server, as well as the analysis application service hosted by the Adaptive Processing Server (APS). Combined, we can parse out the Log ID referenced above and note the full exception.

Answers (5)

Answers (5)

Former Member
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Hi  venkat,

I faced same problem how to resolve it

thank you

chandrasekhar

Karol-K
Advisor
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check the log files first, in many cases a missing image is causing the issue.

BillW
Participant
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Hi All,

I have this same issue. It's running off a BEX query as well. Only certain users can view it and others get this error. It has to be a security right that's missing someplace for the user. I've setup a test user that has the issue and have given them all view rights. Still the issue happens.

After I go through the logs on the server and find the issue I'll be sure to update the thread.

Thanks,

BW

jmsrpp
Advisor
0 Kudos

Hi Bill,

I've encountered this problem with Universe data source when I didn't grant 'View on Demand' privileges to the user on the underlying connection. You might check the OLAP connection to the BW system to ensure it has the right permissions.

Also, the MIME files are a good one to check as mentioned above.

Jim

BillW
Participant
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Hi Jim,

I think I found the issue.

It's the same as Dmitry's above with the MIME as you mentioned. Now I just need to find it, so I can give view rights to the users.

Thanks,

BW

jmsrpp
Advisor
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Hi Bill,

NEW_DESIGN_FONT.css is the CSS generated by the Design Studio templates. It should upload automatically into the directory (or a sub-directory) where you saved the application. You can also usually find it in the local repository folder on your machine if you've opened it there before.

Jim

BillW
Participant
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Yea Jim I found it there. Added all the view rights for my test guy and still get the error. I'm getting ready to have a session with another user on that system. So I'll have him check, to see if he can open it.

Thanks for your help.

Former Member
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Thanks all for your input. In my case it was a BEX transport issue, BW  team transported all queries and it started working.

Thanks

alexdc12
Participant
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Have you included any custom components from the SDK that haven't been applied to the platform?  This would cause an app to work in local mode and not on the server I believe

dmitry_kuznetsov1
Active Participant
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Hi Venkat,

I have, apparently, the same issue on BIP 4.1 and DS 1.4. All previous dashboards work fine, this one was created on 1.4, has same security and other settings as existing dashboards. This is based on pure HANA model (not BEx query). Btw.,m it happens only with End-user account, not the developer. Might be that some (new to 1.4) objects need to be added for user security?    

Did you manage to troubleshoot? I got no access to the server anyway...

Dmitry

Karol-K
Advisor
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Hi,

you need to check the log on the platform, there is some exception, eg the user cannot access some mime object which is used in the app - or other exception. all is in the log.

Karol

dmitry_kuznetsov1
Active Participant
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Karol, Do you mind sharing your knowledge, how to do it on CMC? I (and, probably, others) would appreciate it. Thnx in advance!

dmitry_kuznetsov1
Active Participant
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Hi guys, so in my case I was using a Custom CSS file, for which permissions weren't set right for end-users. They, basically, couldn't access it. Check if you're using some kind of MIME objects and check if user security is right. Nothing to do with 1.4

Karol-K
Advisor
0 Kudos

check the blog and the linked notes for support (platform dependent)