User without global accounts associated in SAP BTP Cockpit - trial

[walter_poclava]

I am trying to access the SAP BTP Cockpit trial version, but I have an error message:

Could not load global account: Internal Server Error (500)

I tried to access again and requested a 365-day extension, but again it continued with the same error: Could not load global account: Internal Server Error (500)

The last time I tried to log in, it told me that it couldn't find any global account associated with my user:

Logged in as XXX

We couldn't find any global accounts associated with your user.

If you believe this is mistake, contact your cloud operator.

It is strange because a few months ago everything was working correctly. The strange thing is that I can still access my workspace in SAP BAS without problems.

ID: c5ff82f0-476b-49b4-be14-146a6da06bea

Global Account: 09d5d757trial

Subdomain: 09d5d757trial-ga

Provider: Amazon Web Services (AWS)

Region: US East (VA)

(***Image captured before this error***)

Any help to resolve the situation is appreciated.

[DungVT]

Hello walter.poclava ,

I have same issue.

Have you found a solution to this issue already?

[AKJ]

were you able to find a solution to it ?

[AKJ]

I m still facing this issue.

[PranaliB]

Use link: https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Faccount%2Ehana%2Eondemand%2Ecom%2Fcockpit%...

[Linda_L]

Hi team, I am have the same issue. I am taking the Developing with SAP Integration Suite, which links to SAP BTP Cockpit (cloud.sap) but am told that there are no global accounts associated with my user login. How can I move forward? Is there any internal support teams available to assist?

[abdullah_baig]

I am facing the same issue, were you able to find any solution?

[AKJ]

Did u get any solution to this issue ?

[ravi_raman2]

Hi Manjunath,

This seems to be happening a lot for trial users who are trying to onboard into the platform they will NOT have access to sap for me, so the issue cannot be resolved by them.

It would help if you can post the fix directly instead of pointing to a url that does not help.

Regards

Ravi

[manjunath_manohar4]

HI,

I believe SAP note https://me.sap.com/notes/0003090520 could help here?

Best regards, Manjunath

[loudisman]

Hello,

I just ran into this error today. Has anyone figured out a solution?

[Ivan-Mirisola]

Hi walter.poclava,

Have you found a solution to this issue already?

Best regards,
Ivan