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Upgrade Error in Downtime - Restart instance services

Former Member
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Please Help with this Error:

We are doing EHP update for JAVA only system.

An error has occurred during the execution of the Restart instance services step.

Cannot restart service for instance 0 on host XXXXXXXXXX. Error while restarting the instance with number: 0 on host: XXXXXXXXXX using the SAPControl web service API. javax.xml.ws.soap.SOAPFaultException: Invalid Credential

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Answers (1)

Answers (1)

Former Member
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File RESTART-APPSERVER-SERVICES_03.LOG :

<!--LOGHEADER[START]/-->

<!--HELP[Manual modification of the header may cause parsing problem!]/-->

<!--LOGGINGVERSION[2.0.7.1006]/-->

<!--NAME[D:\ABC\SUM\sdt\log\SWITCH\RESTART-APPSERVER-SERVICES_03.LOG]/-->

<!--PATTERN[RESTART-APPSERVER-SERVICES_03.LOG]/-->

<!--FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%6s]: %m)]/-->

<!--ENCODING[UTF8]/-->

<!--LOGHEADER[END]/-->

Jan 13, 2014 7:22:08 PM [Info  ]: Restart service for instance 0 on host XXXXXXX...

Jan 13, 2014 7:22:09 PM [Info  ]: Setting the credentials for user AC\sw3adm and a password.

Jan 13, 2014 7:22:09 PM [Info  ]: Setting the service timeout to 300 s.

Jan 13, 2014 7:22:10 PM [Info  ]: Setting the credentials for user AC\sw3adm and a password.

Jan 13, 2014 7:22:10 PM [Info  ]: Setting the service timeout to 300 s.

Jan 13, 2014 7:22:10 PM [Error ]: Error while restarting the instance with number: 0 on host: XXXXXXX using the SAPControl web service API.

Jan 13, 2014 7:22:10 PM [Error ]: Invalid Credentials

Jan 13, 2014 7:22:10 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException: Cannot restart service for instance 0 on host XXXXXXXX.

Error while restarting the instance with number: 0 on host: XXXXXXX using the SAPControl web service API.

javax.xml.ws.soap.SOAPFaultException: Invalid Credentials

.

former_member185239
Active Contributor
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Hi SAP Migration,

Follow the below steps

1. set service/protectedwebmethods = NONE

in all instance profiles and restart all sapstartsrv processes to

activate the changes:

sapcontrol -nr <instance number> -function RestartService or also restart all the app server manually

2. Provide the 4750 permission to sapuxuserchk file located at /usr/sap/XP1/SYS/exe/uc/<os>/sapuxuserchk

Please follow the steps in

927637 - Web service authentication in sapstartsrv as of Release 7.00

With Regards

Ashutosh Chaturvedi

Former Member
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Hi Ashutosh, your steps working for me.

kind regards

S_Sriram
Active Contributor
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