Unexpected Credit Check Error During PGI Without an assigned Credit Segment

[Purushottam]

Hello Experts , 

We are experiencing an issue with the credit management setup in SAP S/4HANA Public Cloud. If the Credit Segment is not maintained for the respective Sales Area, why does the system still throw a credit-related error during Post Goods Issue (PGI)?

According to the standard O2C/OTC process behavior, the absence of an assigned Credit Segment for a specific Sales Area typically indicates that credit management should not be active for that combination.

As a result, the system should not perform a credit check, and no credit-related error should occur.
However, in our current scenario, the system unexpectedly triggers a credit error during PGI, even though no Credit Segment is maintained for the Sales Area in question.

This behavior seems contrary to standard functionality, and we are trying to understand why the system enforces a credit check under these circumstances.

Is this an expected behavior under certain configurations or conditions, or could this indicate a misconfiguration? Any insights or suggestions for troubleshooting would be greatly appreciated.

[Chuma]

Hello,

In SAP S/4HANA Public Cloud, even if a Credit Segment is not explicitly assigned to a Sales Area, the system can still perform a credit check during Post Goods Issue (PGI) if the Business Partner maintains an active Credit Segment at the master data level.

Secondly, you’re encountering a credit check failure during Post Goods Issue (PGI) even though no Credit Segment is maintained for the Sales Area. According to standard O2C/OTC behaviour, this should suppress the credit check; however, it still gets triggered in your scenario.

Verified Root Cause (S/4HANA Public Cloud)

Credit checks are still triggered if

1. A Credit Segment Exists at Business Partner Level
Even if the Sales Area is not assigned, an active Credit Segment (e.g. 1010) for the Business Partner activates credit management globally.

This is a standard behaviour in the Public Cloud environment and is not over-ridden by the absence of Sales Area mapping.

2. PGI Triggers a Scope-of-Check That Is Credit-Sensitive
PGI (Post Goods Issue) uses a delivery document type that may include a scope of check, including credit control.

This check is unconditionally triggered if credit management is active globally (via the BP’s Credit Segment).

3. Cross-Sales Area Credit Logic Applies
Even if the specific Sales Area doesn’t have a mapping, the system inherits behaviour from other Sales Areas or Channels where a Credit Segment exists.

Solution: Ensure Full Consistency Between Credit Segment and Sales Area

Option 1: If You Want to Disable Credit Checks
Open the “Manage Business Partner” app.

Navigate to the Credit Segment Data tab.

Remove or deactivate the Credit Segment (e.g. 1010) for that Business Partner.

Ensure no other credit segments exist under that BP that could trigger global credit management.

Option 2: If Credit Management Is Required – Assign Sales Area Properly
Open the “Assign Sales Area to Credit Segment” configuration app.

Add entries to map the relevant Sales Areas to the Credit Segment (e.g. 1010).

This prevents “orphan” credit control behaviour and gives you clean control over credit checks by Sales Area.

Option 3: Adjust or Review PGI Scope-of-Check
PGI errors might also stem from the scope of the check defined in the system for outbound delivery types.

S/4HANA Public Cloud, this can only be changed via SSCUI (if exposed) or SAP Expert Configuration via an incident.

Feel free to let me know if you need further assistance

With kind regards

Chuma