Unable to subscribe to SAP Conversational AI in BTP Cockpit

[former_member730006]

Hello Colleagues,

I am trying to subscribe to an enterprise edition of SAP Conversational AI. For the same, I have created a Global Account in Live - Public Cloud [Feature Set B]. I added SAP Conversational AI Applications while creating the account. I created a sub account with AWS as Provider and Europe(Frankfurt) as the Region. When I am trying to subscribe the SAP Conversational AI in cockpit, it failed with an error. (Attached Screenshot)

Also, I do have enabled all roles to the user, still the subscription is failing.

Can anyone help me in resolving it or suggest if I am missing out any configurations?subscription-error.png

[harinder_singh_batra · Accepted solution]

Hi madhumithaanand ,

SAP Conversational AI is now IAS application and the subscription process has been changes since February 24, 2022. See What's New for the notification.

In order to subscribe to SAP Conversational AI, you need to establish trust b/w the subaccount and an IAS tenant.

Please go to Subaccount > Security > Trust Configuration. Click Establish Trust and select an identity provider from the list of available and choose Establish Trust.

For more details please check our subscription process documentation.

[former_member730006 · Accepted solution]

Hi Harinder,

Thank you for the reply. As mentioned in your comment, when I click on Establish Trust, I don't see any list of available providers to select.

Could you help me understand if I am missing out anything?trust-configuration.png

[harinder_singh_batra · Accepted solution]

Hi madhumithaanand ,

If you don't see any IAS tenants in the drop down list, it probably means there is no IAS tenant mapped to the BTP Global Account

• To obtain a new tenant of Identity Authentication, see Tenant Model and Licensing.

• If you already have IAS tenant/s, you can view all SAP Cloud Identity Services tenants that are assigned to your customer ID. For more information, see Viewing Assigned Tenants and Administrators.