Unable to start BTP ABAP Environment via Landscape Portal – "System expected element 'object'"

[jreimann]

Hi everyone,

this morning I tried to start my BTP ABAP Environment using the Landscape Portal, the same way I have done several times before. However, the environment no longer starts and instead shows the error message: System expected element 'object'.

When clicking Start, the portal triggers a batch request that fails with 400 Bad Request. The response payload looks like this:

{
   "error":{
      "code":"/A4CLP/MSH_MSG/000",
      "message":"System expected element 'object'",
      "@SAP__common.ExceptionCategory":"Provider_Application_Error",
      "innererror":{
         "ErrorDetails":{
            "@SAP__common.Application":{
               "ComponentId":"BC-ESI-ESF-GW",
               "ServiceRepository":"SRVD",
               "ServiceId":"/A4CLP/MNG_SYS_HIBERNATE_SRV",
               "ServiceVersion":"0001"
            },
            "@SAP__common.TransactionId":"61D0A68A790F482F85DBC57866695E9A",
            "@SAP__common.Timestamp":"20251117064124.696085",
            "@SAP__common.ErrorResolution":{
               "Analysis":"Use ADT feed reader \"SAP Gateway Error Log\" or run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details",
               "Note":"See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)"
            }
         }
      }
   }
}

The instance used to start without issues. Now the start operation consistently fails with this error.

Has anyone seen this issue before or knows what might cause this error? Is this related to Free-Tier environments, or is there any known outage or workaround?

Thanks for any insights!

SAP BTP ABAP environment 

[jreimann · Accepted solution]

After waiting another 20 minutes and trying again, our ABAP Environment instance has now started successfully.