Unable to link p-user with s-user because they both have separate universal ids

[Lesedi]

I am unable to link my personal account (p-user) to my work SAP account (s-user), the problem is I created a universal id for both accounts. I have certification on the p-user account and a learning hub on the s-user one. How can I now link them when they already have separate UIDs? I get an error message when trying telling me that the account is already linked to a UID. I need this as I want to be able to renew my certification through the learning hub.

[mamartins]

Please look into this URL: https://www.sap.com/account/universal-id.html

The procedures regarding the Universal ID management are described on the SAP KBA 2948234 - Frequently Asked Questions - SAP Universal ID (UID).

[judy_li · Accepted solution]

An email that is already a part of another SAP Universal ID account can't be added to another one and SAP Universal IDs cannot be merged. Please first remove the relevant email address from the existing SAP Universal ID or delete the entire duplicate Universal ID (KBA 3619621) 

For additional information, you may find the following Knowledge Base Articles helpful:
3582276 - Can Universal IDs (UID) be merged?
2882908 - How to add an additional user or e-mail address to the SAP Universal ID (UID) 

For any subsequent issues you may face, log a support case under XX-SER-UID through Get Support, and the support team will help resolve them.