TS50000058 multiple people

[Former Member]

Hi experts,

I created a step type 'activity' in my workflow template. I am using the SAP delivered task TS50000058 (Process Change Request (R/3)). This is the final step of the workflow process. I created a custom rule and custom FM and assigned these to this step type.

In the custom FM, i am sending the work item to multiple users. All the users are getting the work item to their UWL.

WHen one person opens the work item in UWL and takes an action 'complete', then the work item should be removed, This is the behavior we are expecting. However, the work item is getting removed when one person clicks on the link for the new work item in UWL (does not complete the task).

Is this standard behavior, or how to make the work item go away when actually the user takes some action on the item...not after just clicking the link in UWL??

Please advice.

[Former Member · Accepted solution]

I think this is the standard behaviour. If a user clicks doble clicks on a workitem he is actually reserving it which results in disappearance of workitem from other users SAP Inbox.

Thanks

Arghadip

[Former Member · Accepted solution]

This is true. The work item will be reserved for the user who takes it first - in this case clicks at it. To undo the disapearance just make your user replace the work item and it will then reapear in the other agents inbox.

This is as the work flow is intended to behave in SAP.

Regards

Jesper

[Former Member · Accepted solution]

Hi Jesper,

Could you tell me more on how to do the replacement? I am quite interested on your solution.

[imthiaz_ahmed]

The std behaviour of WI in the SAP GUI inbox is that if one of the user from the group of user takes an action, it disappears from others.Since UWL is just an interface which allows you to take action, it solely depends on the delta refresh rate in order to make the WI disappear from UWL.

Regards, IA

[Former Member]

To actually see only the details of witem, but not open for taking any action in UWL, select the witem by clicking on the leftmost side of the witem. That actually shows the details in the bottom part of details screen, and its not actually selected or clicked for acting upon.

Hope this helps.

venu