Tricentis XScan is failing to scan a page on Microsoft Edge

[Bruno_E]

Dear Community,

I'm trying to work with Tricentis Test Automation for Cloud ALM, and I'm having trouble with XScan and the Tricentis Automation Extension for Edge.

When I try to scan a Web browser, I select the appropriate option on Tosca Cloud.

This launches XScan, which starts up correctly (as far as I can tell).

I then select which application and click Scan.

The first strange thing happens. A popup asking me for the extension shows up, even if the extension is installed and up to date.

I will click No and now I have an intermittent connection displayed on the extension.

Sometimes it's green, sometimes it shows failure.

If I click to Scan Screen anyway on XScan.

I get the following error.

Any help would be much appreciated 🙂

Thank you,
Bruno

[Bruno_E]

I have received a reply from support and would like to share here with the community. However, this has not solved my issues yet and I'm getting the same symptoms.

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Support wrote:

Very often, this issue happens for incompatibility between the Extension installed on the browser versus the TBox installation on your machine.

In order to workaround this, will you please follow these steps:

1. Uninstall the extension from browser;
2. Still on the extension page on the browser, toggle it to "Developer Mode"
3. Follow the steps outlined in this Knowledge Base article to install the extension that is already on your machine (that comes with the installation of the Launcher): https://tricentiscsm.service-now.com/open?id=kb_article_view&table=kb_knowledge&number=KB0019482

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[paula_augedahl]

Hi, Bruno,
You should log this as a case for the Tricentis team to assist (XX-PART-TRI-TTA-CLD) and they can assist you there.

Best regards,
Paula

[Bruno_E]

Hello Paula,

I did already, but thought I could leverage the power of the community in parallel.

Thank you regardless!
Bruno