Timesheet follow up document issue

[former_member128695]

Hi,

I am unable to trigger a timesheet as a follow-up document to Service Confirmation.

Facing the below error,

Item 10: No CATS key could be created for item 2400000018 / 0000000010 Item 10: Incorrect parameter transfer: the technical key of the head is missing

[Silvia_Ventura]

Hi Kaar

no more ideas...I don't know what it's missing.

Create an incident and we'll check it.

Best regards

Silvia Ventura

[former_member128695]

Hi Silvia ,

Yes the ticket has been created.

Ticket No - 780963 / 2022.

[Cozyildirim]

Hello Silvia,

[Cozyildirim]

Hello Silvia, we are facing same issue. Did you solve this problem ? In our system there was no customizing for "S4H_CRM" entry profile, so we made those customizings with your screenshot. Now our cats profile as same as yours and we assign it.

But we still have same issue , before we create a incident we want ask the solution from hear, can you help us?

[Silvia_Ventura]

Hello Kaar

then I'm almost sure that the problem is the CATS profile. I don't like the settings that you used.

Create some profile as the standard

BR, Silvia

[former_member128695]

Hi Silvia,

I Have replicated the standard from the snip you shared. I am still facing the same error

timesheet-profie-1.jpgtimesheet-profile-2.jpg

[Silvia_Ventura]

Hello Kaar

sure it's a missing setting . I'd bet that CATS profile is missing.

Check two things :

- Assigned CATS profile : it should be S4H_CRM (or some copy of them)

SPRO -> Integration with Other SAP Components -> Customer Relationship Management -> General Settings -> Basic Functions -> Settings for Service Processing -> Time Sheet Integration ->Assign Data Entry Profile

- Settings of the CATS profile : you can't use "no-sense" parameters like worklist parameters.

CATS profile is defined in customizing as well. There must be an entry "Maintain Data Entry Profiles (S/4HANA" in cross-application, time sheet.

Some customers claimed that S4H_CRM wasn't delivered in customizing. If it's not in your system, you can copy it from client 000 or define it.

Check these options and let us know if you solve the error,

Best regards

Silvia Ventura

[former_member128695]

Hi Silvia,

I have assigned a copy of the Cats profile S4H_CRM, to the data entry profile. I am facing the error even after assigning the data entry profile.

Attached are the screen shots of the same

timesheet-profile-1.jpg

data-entry-profile.jpg