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Technical Monitoring

Active Participant
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Hi Guys, after configuring EarlyWatch and Technical Monitoring, Solman seems unable to determine satellite system availability.

As you can see on the graphs its shown as 0%

Checking BI Diagnostic also is showing RED under System Availability

Also EarlyWatch reports are unable to display any graph.

Any idea where to start troubleshooting this?


Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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For availability :Please check if your SMD agent is running

For Ealrywatch :perfrom the following checks:

)      Check whether latest versions of ST-A, ST-PI, ST-A/PI packages are installed in the managed/satellite system

(This check can be done going to system->status -> Component information display in any sap screen)

2)       If they are installed, run RTCCTOOL report from SE38 transaction code of satellite system.

Check the output of the report. If there are some errors or warnings in the output of the report, please take corrective actions and run the report again and ensure there are no errors

3)      Setup RFC connection between your satellite system and the solution manager system

An RFC connection can be made between 2 systems using Transaction code SM59

4)      Setup RFC connection between your solution manager and the SAP service market place

5)      Assign the solution monitoring roles to the users

6)      Setup your satellite system in a solution landscape of the solution manager(SMSY)

7)      Make sure SLD is configured and working fine for satellite system (using Rz70 and SLDCHECK transactions)

😎      Activation of SDCCN in satellite system (Goto SDCCN transaction. Then click on Utilities -> Activate)  then confirm for SDCC_OSS destination creation

9)      In satellite system, goto SDCCN transaction and navigate to Goto -> Settings -> Task specific.

In the resulted screen, select RFC destination and provide the solution manager RFC from the satellite system and set solution manager RFC as the master system.

1Addition of satellite system in solution manager system in SDCCN :

Goto SMSY transaction in solman system and then navigate to Environment -> Solution Manager Operations -> Adminstration SDCCN to add the new service data control centre to the solution manager.

Click on add system button to add the new SDCC to the solution manager. When prompted, please select the respective system and client from the resulting screen and confirm

11Early watch service session activation for satellite system:

In the solution manager system, execute transaction code solution_manager  and navigate to operations -> Earlywatch Alert and press create button. This prompts you to confirm the date and time to run the report. Please provide the details and confirm to trigger the generation of the report

12 Login to satellite system, goto transaction code SDCCN and press create button which displays a screen to select a task to be executed. Select request session data task  and click continue. You will be prompted to enter the schedule time to run the report. Click now to execute it immediately. After that you can see an early watch session running in SDCCN.

13After completion of this session run successfully, an Earlywatch Alert will be generated and this can be viewed in Solution_manager of Solution manager system.

Active Participant
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Hi Sameer, indeed SMD agent is running since other data like users/capacity/dumps are shown.

Only instance availability is not being properly displayed

Answers (1)

Answers (1)

Former Member
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availablity reporting you must need ccmsping agents? please install ccmsping and proceed.

check the note Note 1820452 - MON-SYS: no ccmsping data available in detail instance



Active Participant
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Hi Jansi, thanks for your input. Is there any documentation where it states CCMS Ping agents should be installed to retrieve Availability Data

Since i would expect Diagnostic Agent installed on each server to send all data from each host.