Teams and Responsibilities in classic workflow ?

[former_member232549]

Dear all,

Is there any possibility to use the teams defined via the Manage Teams and Responsibilities app for the agent determination in a SAP Business Workflow (classic workflow)?

I am looking forward to receiving your comments.

Best regards,

Holger

[Dominik_Tylczynski]

Hello holger.roth

I'm not sure if settings in app Manage Teams and Responsibilities can be used directly in classic workflow scenarios. However you can implement your own agent determination rule in classic workflow. The rule can call a custom function module where you can read teams and responsibilities settings and use them any way you want.

See SAP Help on defining an agent determination rule with a function module: Defining Rules Using Function to Be Executed

SAP API Hub lists two APIs to read teams and responsibilities that might help you implementing own agent determination rule:

• Responsibility Management Team Configurations - Read
• Responsibility Management Teams - Read

Best regards

Dominik Tylczynski

[former_member232549]

Hi Dominik,

Thanks a lot for your answer. I agree that your suggestion would lead to the correct result.

But regarding Alan's blog (https://blogs.sap.com/2019/07/03/migrating-from-sap-business-workflow-to-flexible-workflow/) I got the impression that there should be a solution which is closer to the SAP standard (perhaps I am wrong) :

"There is a new app in S/4HANA to maintain the grouping and hierarchy assignments of users to logical objects such as plants or regions. This maintenance is performed using the Fiori Teams and Responsibilities App, which is a simpler way of maintaining small organizational responsibilities in the Fiori UI. Both classic workflows and flexible workflows can consume whatever is maintained in this app."

Best regards,

Holger