Synthetic User Monitoring Query for Supported applications.

[SAPSupport]

Hi Team
We are not able to find enough information in expert portal if Synthetic User Monitoring is supported for S/4 PERSON_NAME Cloud Private Edition. 
Could you please provide list of solutions supported for Synthetic User Monitoring?
Or please do confirm if it is not supported for S/4HANA Cloud Private Edition? 

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[SAPSupport · Accepted solution]

Dear Customer,

The Synthetic User Monitoring (SUM) in SAP Cloud ALM, it is unlike the other monitoring use cases, we can't find the list of supported products for the SUM.

As documented in the guide: Synthetic User Monitoring - Content:
The Synthetic User Monitoring (SUM) in SAP Cloud ALM relies on Selenium IDE scripts for its scenarios. This gives it the capability to support most of the web applications with some limitations, which are described in the following section.

• Synthetic User Monitoring can only monitor web applications.
• Synthetic User Monitoring cannot monitor an application that cannot be operated via a Selenium IDE script.
• Selenium IDE does not provide any authentication management.
  Therefore, the only supported authentication methods is the "direct authentication" (via a user/password), i.e. by adding in the Selenium IDE script the actions of entering the logon user and its password into a login page.
• Selenium IDE cannot script web applications relying on Shadow DOM structures. However, in some cases, workarounds to create Selenium IDE scripts exist.
• The Selenium IDE script must only use commands supported by Synthetic User Monitoring
  see Which Selenium commands does Synthetic User Monitoring in SAP Cloud ALM for operations support?
• The monitored web application must be accessible from the runner endpoint. 

So for the S/4HANA Private Cloud Edition, if transactions/applications(eg: webgui) can be accessed with a web browser can be recorded with the Selenium IDE and then it can be monitored in the SUM application.
However, for the actions/transactions on the SAP Logon, it is not supported.

Best regards,
Peng