SUM Update Error on Solution Manager

[Former Member]

Hi,

I am having an error updating Solution manager to SP12 from SP04. I am using SUM and please see error attached.

I am just on the step specify credentials.

Log is also attached here. Please assist us as we have a go-live this week so we need to update the SP to a higher level.

Thank you!

Regards,

AJ

INITIALIZE-COMMON-DETECT-MODULE-DETERMINE-PROFILES_07.txt.zip

[Reagan]

Hello Almira

Like I said before you have issue at the DBCLONE phase. The upgrade tool triggers multiple DBCLONE jobs in the main system. You need to make sure that the main system (Not the shadow system) is up and running for the DBCLONE jobs to finish.

If the main system is not accessible the find out why it is not accessible.

Do a quick restart of the system and see if that helps.

Regards

RB