Standard BO for Ticket's assignment

[Jakub]

Hi,

What is the standard business object for ticket's assignment ?

In this Question i read that the standard BO is "activity", but in Repository Explorer (SDK) the definition doesn't says about it. So, is there any other object for ticket's assignment ?

In my scenario i have ticket and ticket's assignment without create task in activities.

Defintion:

Business Context and Use

The Activity object is used to provide the necessary information to 
gain a structured overview of the business objects

-Appointment Activity
-E-Mail Activity
-Phone Call Activity
-Activity Task

[KushalGupta · Accepted solution]

Dear Jakub,

Here are the details:

The UI component for Ticket Assignment is :

/BYD_COD/ServiceOnDemand/LeanScheduling/Assignment/UI/COD_Assignment_SOWL.OWL.uicomponent

BO Namespace: http://sap.com/xi/AP/PC/ActivityManagement/Global

BO Name: Activity

The Ticket Screen is

/BYD_COD/ServiceOnDemand/AgentWorkspace/COD_SEOD_Agent_Workspace_TI.TI.uicomponent which has the above Assignment screen embedded as a tab/facet.

Hope this helps.

Regards,

Kushal

[Jakub]

Thank you so much. This is exactly what I was looking for 🙂

[KushalGupta]

You are welcome 🙂