Some times work item getting triggered upto sbwp but not to outlook

[sureshkumar_pnv]

Hi All,

     Scenario: whenever PO is created, then the concerned person which is maintained in an organizational structure has to get mail both in SBWP as well as                     Outlook. 

     Some times workitem getting triggered upto SBWP but not to outlook. I'm unable to trace where it going wrong. Please help me.

Regards,

SP

[keohanster]

Hi Suresh,

First, are you talking about a notification of a pending task, or strictly an email?

If it is a notification of a pending task, you should check your background job, either RSWUWFML* or extended notifications.  If those jobs are running fine, then check whether users have 'auto-forwarding' addresses maintained.

If there is a question of whether emails are being sent, I would ask, does this happen for all users, or only some?   If all users, then I would recommend you look at the workflow technical log in detail, to see if a SENDMAIL task is working - or unable to find the people to send the mail to.

If this issue is only for some users, then I would look to their master data.  Are their email addresses being maintained correctly?

Good luck,
Sue