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Solman - System Monitoring ERROR

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I have configured the system monitoring in a solman 7.2 and when I reach the complete phase, I give the System monitoring option and it stays in the "Initializing application" status, when I refresh it I get this error "Network Communication error] Backend request for populating config model failed: 500 - Internal Server Error", but if I open the same option as Mobile optimized if it opens fine, on the other hand, when I put the email address where the alerts should be sent, they do not reach the mailbox and I get that They have come out satisfactorily.

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Active Contributor
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If you didnt' receive the emails, maybe there is a SPAM filter on you mail server that is blocking them...

At the email server, the SOLMAN IP is address authorized to do relay?

Or did you already checked you JUNK folder?