SolMan MPT and IRT Usgae not showing

[atul_rajmane]

Dear All,

I am not able to get MPT Usage and IRT Usage in the SolMan std report.

But same has been calculated at the individual Solman incident level.

May I know How I can fix this and get these values in reporting level in above screen.

Regards

Atul Rajmane

[Thomas_Winkler]

Hallo Atul,

difficult question - I didn't know how the customizing was done before.

Within this links, you are able to see the dependencies:

• https://wiki.scn.sap.com/wiki/display/SAPITSM/SLA+Management
• https://wiki.scn.sap.com/wiki/display/SAPITSM/SLA+Management#SLAManagement-1.6ConceptofIRT&MPTCalcul...

BR Thomas