Software download problem from SAP Support portal!

[alitaner_guler3]

As of today, we cannot download software packages from the SAP support portal. Warning message when we try to download;

"Direct download not allowed. Your selected items were successfully added to the EXPORT section of your download basket and may be subject to prior approvals from SAP and/or the relevant authorities."

Does anyone know about this?

[cooolbumba]

Facing this problem for 1 of our customer who have opted for Sap B1 for HANA, though direct download is still available in my own S-ID (company provided). -- Nabyendu

[Private_Member_467521 · Accepted solution]

Hi atg,

Start with the the Guided Answer located here: Unable to download software using SAP Download Manager

Definitely reach out to SAP and create a ticket.

A quick chat with the Account executive would also be highly advisable.

Cheers,

Luis

[SanjaySLSS · Accepted solution]

Facing this problem for 1 of our customer who have opted for Sap B1 for HANA, though direct download is still available in my own S-ID (company provided).

[alitaner_guler3]

Hi Luis De Azevedo Freitas

Thank you for your support. As of tonight, we are able to download.