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Smartforms LOGO area printed as black square : Need Urgent Attention


We are facing an issue and the resolution is urgent.

In case of smartforms print outs the company logo(whether standard or custom) is coming out as a black square in the print out though the preview is fine. If we download the same doc and give a direct print from our local machine the logo prints fine. If we print another form which is built in adobe form using the same logo the print looks fine too.

The SAP server is 753 with s/4 Hana ABAP 1809 , and this system is used via citrix VPN.

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