SLAs Solution Manager

[Former Member]

I create an incident and service request but the SLA's is not starting But if I change the priority the SLAs begins.

I assign a priority by default, I configure the service profile, response profile, SLA determination procedure, service product and assign service & response profile to service product.

I assign the service product to multilevel categorization.

[prakhar_saxena · Accepted solution]

Hi Luis,

Request you to please check some of my below posts

Incase your issue is still not resolve...please share the screenshot with the error you are facing.

Thanks

Prakhar