Signavio - import Visio files?

[Wallace]

I currently fail to see the "import Visio" option.

This KBA: 3160224 - Import Visio Missing

says go to support launchpad, without any detail about what product/component or what magic words to add to get the capability.

This KBA refers to the earlier one: 160224 - Import Visio Missing

and this 160224 also talks about some group mailbox.

So after explaining what we've found - the question... how can we get Visio import capability active for our Signavio SAAS instance?

Thanks for the guidance/suggestions. Wallace

[martin_kroehner · Accepted solution]

Hi wallace.henry,

Thanks for your request. The Visio import feature needs to be aligned between you and the SAP Signavio Support team as they would need to activate the feature in your workspace. For this to happen, you would need to create an incident in the SAP ONE Support Launchpad. Please select your SAP Signavio Process Manager instance as the feature would be activated exactly there.

You can find detailed information on how to raise a support incident as well as several other helpful resources in the SAP Signavio Onboarding Resource Center.

Hope this helps. Feel free to reach out again if you need further help.

Best regards,

Martin