on 2008 Jun 18 2:40 PM
Hi,
Service desk functionality is configured on our Solution Manager 4.0 System which is sending automatic e-mail updates to users, but priority of the e-mail is not in the message.
Project management, need priority to be mentioned in e-mail. Where and what changes or configuation should I make to achive this ?
Regards,
Krishna
Request clarification before answering.
Hi,
is this update that you mentioned sending the standard smartform CRM_SLFN_ORDER_SERVICE_01 as the standard action SLFN0001_ADVANCED_MAIL does? This smartform has the priority by default, you should not have this problem.
Which action are you using for sending the e-mail ?
Regards,
Raquel Cunha.
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