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Service Desk Message Notification with Priority.

Former Member
0 Kudos
38

Hi,

Service desk functionality is configured on our Solution Manager 4.0 System which is sending automatic e-mail updates to users, but priority of the e-mail is not in the message.

Project management, need priority to be mentioned in e-mail. Where and what changes or configuation should I make to achive this ?

Regards,

Krishna

Accepted Solutions (1)

Accepted Solutions (1)

Raquel_Pereira_da_Cunha
Active Contributor
0 Kudos

Hi,

is this update that you mentioned sending the standard smartform CRM_SLFN_ORDER_SERVICE_01 as the standard action SLFN0001_ADVANCED_MAIL does? This smartform has the priority by default, you should not have this problem.

Which action are you using for sending the e-mail ?

Regards,

Raquel Cunha.

Former Member
0 Kudos

Hi ,

That seems to be the correct solution. But, when I use that form that call function is not accepted and system is raising dumps.

Any advice ?

Regards,

Krishna

Answers (0)