Sender Mail channel in error status

[former_member414238]

Hello Experts,

We have one scenario wherein sender is sending messages to PI with mail adapter.

There are certain situation where messages not reached to PI. After checking sender channel in monitoring, it shows red with below description :

java.lang.NullPointerException: while trying to invoke the method com.sap.aii.adapter.mail.service.XIMailAdapter.isAdapterstatus() of a null object loaded from field com.sap.aii.adapter.mail.service.SenderChannelTester.adapter of an object loaded from local variable 'this' Collapse Node Server

After restarting the channel, messages flows smoothly.

Every time in such kind of situation we need to restart the channel, then only messages flows.

Could you please assist us how to solve this kind of problem in mail adapter ?

Thanks in advance.

Regards,

Swanand

[former_member414238]

Guys, any updates on this ?

[Former Member]

Can you find some more details around the time frame of the error in the NWA log?

[former_member414238]

Hi Aaron,

Thanks for reply.

Can you please elaborate what exactly I need to give ?

Below is the channel log I am getting after pinging the channel in error status.

Not Ok Mail Sender Channel Test Error: java.lang.NullPointerException: while trying to invoke the method com.sap.aii.adapter.mail.service.XIMailAdapter.isAdapterstatus() of a null object loaded from field com.sap.aii.adapter.mail.service.SenderChannelTester.adapter of an object loaded from local variable 'this'

Collapse Node Server

Overall Status - Not Ok     

Regards,

Swanand

[former_member186851]

Hello Swanand,

I guess this is due to connectivity and when your getting this error is there a mail in the mailbox?

[former_member414238]

Hello Raghuraman,

Yes, there is a mail in the mailbox when I am getting such kind of error.

Regards,

Swanand

[former_member186851]

Ok Swanand,

Guess this could be due to intermittent connection issues,could be problem with mail server as well.

Lets wait for other experts comments as well.